By Mary O'Donohue, Media Coach for Women Nonfiction Authors
Why are so many authors struggling with getting the publicity they deserve?
I recently spoke to a nonfiction author who had a compelling topic, but she was very frustrated that she wasn’t getting any book publicity. Once we chatted and I had looked her up online, I quickly found the 5 reasons she wasn’t getting booked.
And I wasn’t surprised, because I see these same media marketing mistakes quite often. The sad thing is, they’re costing authors valuable national publicity.
I don’t want that to happen to you, so I’m sharing these common marketing mistakes – and how you can avoid them. Knowing these strategies will boost your chances of getting valuable publicity and doing media interviews that move the needle on book sales.
Mistake #1: Your bio reads like a resume.
Challenge: Surprised that your bio is costing you book publicity? It’s true! A resume-style bio is effective for HR folks, but it doesn’t speak to producers, columnists, and journalists who aren’t looking to hire you! So, listing out the 7 book awards you’ve won is impressive, but “award-winning author” says it better and faster. Media folks want an expert who knows how to convey their expertise succinctly and strategically.
Plus, a TV interview for example, often only runs about 5 minutes long, so if the host is stating your bio and it’s filled with lots of details about your work history, accomplishments, and awards, that will simply take up too much time. Ideally, for a short TV or radio interview, your Media Bio should be no more than 15 seconds when read aloud. If it’s longer than that, the person interviewing you usually won’t read the entire thing out loud. Instead, it will get edited, which is not ideal because it makes more work for them (not good) and they’re likely to take out key details that you’d rather keep in (not strategic.)
Solution: When your bio is media-savvy it becomes your brand ambassador, attracting the media rather than overwhelming them. So, your Media Bio should include the key elements like your name, title of your book, your unique expertise, and who exactly your reader is. It should clearly convey to the media and their audience that you’re the right person to be interviewed on this specific topic.
Action Step: Use this fictional example as inspiration to write your own Media Bio.
Kayla Suchandsuch is the author of the new book, Traveling With Toddlers: From Diapers to Denmark. Her year long experience globetrotting with her husband and 3-year-old twin daughters has transformed her into the go-to expert for adventurers who don’t want to give up traveling after becoming parents.
Mistake #2: You’re targeting an audience in media that is too broad.
Challenge: When you try to appeal to an audience that’s as wide as possible, you water down your appeal to the media. Think about it, when was the last time you listened to a podcast episode or radio program that appealed to everyone? It’s just not that common these days. That’s because we as individuals are interested in specific niches like book marketing podcasts, or radio shows about raising teenagers, or magazines specifically about pickleball (which totally exists, by the way.) You search out content based on your specific needs and interests, and your audience does the same thing.
Solution: Think about the specific audience who benefits from your book. If you want to get more readers and you focus on media outlets with as broad an audience as possible (or a completely different audience because you want to get your message out to the masses) you’re just going to confuse and alienate the people who need your wisdom, insights, and guidance.
But when you confidently target your book publicity to your true audience, it’s strategic and much more likely to move the needle on book sales. So, it’s worth your own time and effort, plus it benefits both the media outlet and their audience. That’s a win-win-win!
Action Step: After reading this entire article, take 5 minutes to do an internet search on your subject matter using this formula: your key words + “article” or your key words + “TV interviews,” etc… and you’ll quickly uncover the media outlets that are already serving your target audience. Make a list of these magazines, columnists, podcasts, etc… because they’re already interested in your subject matter.
Mistake #3: Your messaging lacks clarity.
Challenge: When I ask an author to tell me what her message is and she starts to explain, I know she’ll have a hard time getting book publicity. Why? Well, do you remember the old marketing adage, “A confused mind never buys?” My version is, “A confused producer never books.” If a media person doesn’t understand what you do or whom you serve, how can they know if you’d be a good fit for their audience?
Solution: These days our attention is spread really thin with so many messages coming at us in social media, ads, and about a gazillion websites. So, it’s more essential than ever to have a clear and concise core message that conveys your value to the media and potential readers. They need to know exactly:
What you do
Whom you do it for
The problem you solve
Your specific solution
When you do this effectively, you become memorable and much more bookable. For example, years ago I met a woman at a networking event whose message was so clear I still remember it. She said her company sold reversable infant clothing – pink on one side, blue on the other – for parents who didn’t want to know the gender of their child in advance. I wasn’t a media coach back then, but I told her that her message was “high concept” which meant a media person could immediately picture her product which helped make it extremely bookable. Producers love clarity. And that clarity helped her products to be featured on The Today Show 3 weeks later. Clarity is a powerful asset!
Action Step: Use this example of a clear and concise core message as a jumping off point for writing yours. Let’s say an author is an expert on solving sleep issues in toddlers. Her core message could be:
I provide effective bedtime routines for toddlers so they – and their sleepy parents – can get consistent sleep every night.
Mistake #4: You’re pitching from a point of need.
Challenge: When I worked for The Oprah Winfrey Show, I often received pitches from authors and experts. I was a post producer, so not only were those pitches sent to the wrong person because I worked on shows that were already taped, but the emails almost always started with a variation of these 7 words: “I was hoping you could help me.”
I call that “The 7 Word Pitch That Costs You Publicity” because when I received those emails, I always deleted them after reading just those 7 words. Why? Because media folks are not in the business of helping random strangers get publicity. Sorry. I know that was harsh. But as someone who has worked in high profile television for more than 30 years, I want you to know the truth so it will help you avoid the pitfalls that ruin your chances of getting coveted national media interviews. (Plus, to be fair, we often work 16- hour days and we eat lunch at our desks, if we’re lucky enough to have time. Or desks. So, random strangers asking for help are not our priority.)
The truth is, people who work in media like producers, columnists, and journalists are in the business of serving a specific audience. When you help us do that, you make yourself more bookable. But when you ask for help, you immediately convey that you think you have nothing to offer that media outlet. So, your pitch gets deleted, and you never hear back.
Solution: The truth is nonfiction authors like you are highly bookable media guests who can – and do – get publicity because of the value you bring to the audience of national media outlets. Producers are busy, so they’re looking for experts like you who can make their jobs easier. Experts who pitch with confidence and relevant content have a massive advantage when getting booked!
So, embrace your specific expertise. Own it. Know that you have something unique and important to bring to media audiences. Pitch from a position of service rather than promoting your book. The nonfiction authors I work with get book sales because they bring value to the listeners, viewers, and readers of a particular media outlet.
Action Step: Your specific topics are hidden in plain sight in your own content! Look through your manuscript or published book for 5 potential interview topics that would be of service to your audience in the media they consume. Start with chapter names if you have them. Write them down. That’s your starting point for pitching with purpose!
Mistake #5: You want national publicity, but you don’t have proof of “media viability.”
Challenge: You have your eye on a Good Morning America appearance. You know you can bring value to their audience of millions, and your topic has national relevance, but you’ve been pitching for months and you’re just hearing crickets.
I know one big reason why. Let’s take a peek behind-the-scenes of a national morning show. I used to work on The Today Show in Washington D.C. and just about every day we had live guests appearing on the show from our studios. So, I know first-hand that a national producer will be hesitant to book you if there is no proof that you’ve done local television interviews, or in a pinch, some kind of on-camera appearance. (FYI, even if you have experience giving prepared speeches, that’s not necessarily proof to a producer that you can do live TV.)
A TV newsroom is a hierarchy. A producer who books an inexperienced guest who freezes on live TV is a producer who may be looking for a new job. That’s how consequential your interview may be for their career. If you demonstrate that you can convey your message with confidence and can handle unexpected questions with ease in local TV interviews, bringing that level of skill to a national interview may just help the producer who booked you get a promotion. I’ve spent decades in control rooms and have seen careers change after a single interview.
So, when you pitch a national producer but don’t have the experience to back it up, your chances of being booked go down. Do producers take risks when the guest is THE expert on the topic, and they need to confirm the booking ASAP? Yes. Do they get burned for that decision if the guest doesn’t deliver? Absolutely.
Solution: If your aspirations are national, start local. Get experience. Use the tips in this article to get clarity on who you are, your core message, and to get ideas for what to pitch.
Action Step: If you want to be on a national talk show, start watching local or regional talk shows in your area. Chances are they’re recorded and edited so that producer will be less concerned if you haven’t done live TV appearances because a post producer like me will work with editors to refine and streamline your interview. If your goal is to get on a national morning show, those shows are in the news divisions of their networks, so focus on watching your local news.
So often, nonfiction authors are only focused on getting publicity. But the preparation you do in advance of your media appearances will make all the difference in how effective and successful your media marketing will be. Taking the time to create a media marketing strategy with intention will set you up for publicity that helps you sell books, grow your audience, and make the kind of impact only you can make.
What most surprised you, or what do you still want to know? Let us know your thoughts below!
More About Mary O'Donohue
Mary O’Donohue is a media coach for women nonfiction authors, #1 bestselling parenting author, and former post producer for The Oprah Winfrey Show. She has worked in high profile TV for decades, including years on The Today Show and NBC Nightly News. Mary’s mission is to teach women nonfiction authors how to get national publicity and confidently do media interviews that sell books, grow their impact, and change the world. Her unique coaching framework, The Media I.M.P.A.C.T. Method™ has consistently led to author success in national Media with her clients reaching audiences of more than a billion. So far. She can be reached through her website maryodonohue.com or by email at mary@maryodonohue.com
Selling books in bulk through securing corporate sales and sponsorship is the goal of many authors, but the HOW (to do this) gets in the way. When authors understand the sponsorship process, how to position corporate book sales with buyers, and how to step into action, the results (and book sales) can be off the charts!
Corporate book sales and sponsorship can provide powerful and effective opportunities that help authors sell more books. These sales also assist authors in making a bigger impact with their message and reaching more people.
In reality though, authors put so much time, energy, passion, and resources into writing their book that, often, they’re not ready for the next phase of hard work, which is the marketing and selling of the book. As an 11x best-selling author, I know first-hand how much effort goes into bringing a book to life and keeping sales alive on a regular basis. Your writing will reach more readers when you treat your book like a business. With that in mind, your book needs a business plan to ensure its ongoing success.
When you think about your book as a business, you will find you are more creative and more focused in your marketing and sales strategies. Part of this same shift in thinking involves considering corporate sales, bulk buys, and sponsorship. Let’s dive into this a little deeper.
Bulk Book Sales with BOGOs
What does it mean to sell books in bulk? Bulk sales can be a bundled set of books (e.g., if you have more than one published title or selling anywhere from 5 – 500 quantities of the same book).
You can dip your toe in the “bulk” pool by using our Raise a Dream BOGO (Buy One, GIFT One) method where you encourage attendees at book signing events to purchase two books (you do not have to discount the price). The purchaser takes one purchased copy of the book home to read while the second purchased copy is donated by them to a charity that you have preselected.
Having a basket to put those donated books in is a powerful visual. It is great to have a charity representative onsite / present at the book signing to accept the donated books. This strategy provides an effective way to “start small” selling books in bulk. From our experience, implementing this strategy increased our book sales by at least 80% at live events.
A quick note of advice: Always discuss the arrangements with the bookstore first. Most stores are more than fine with the strategy as they see the potential to sell more books (without discounting the price), while also doing good for the community.
Now let’s turn the page to look at selling by the box, increasing the number of books in a sale.
Selling Books by the Box
Taking bulk sales of books to a higher level, consider how you can sell books by the box. In selling by the box, one strategy is to identify what schools, charities, groups, and organizations would benefit from having copies of your book for their staff, clients, or events. Who is a fit for your book?
Here are some ideas on how to sell books by the box:
Partner with service clubs (such as Rotary, Lions, or Optimist Clubs) to purchase a box of books to donate to:
a) local libraries,
b) local organizations,
or c) to hand out at their service club events.
Approach past clients to purchase a box of books to provide to their staff or their own clients as gifts. You can also encourage them to buy books that could be donated to the charities that they support.
Approach businesses you deal with to purchase a box of books to sell at their location. The owners can either keep the money or donate it to their favorite charity.
Note: My first attempt at this was with my hairstylist and clothing store I shop at. One box of books led to more and more throughout the year. Then my optometrist purchased a box of books (a book for children) to hand out to his clients who were parents with young children.
Be creative. Ask trusted colleagues and friends for their ideas.
Corporate Book Sales
Would your book be appropriate for attendees at a conference you are attending, exhibiting at, or speaking at?
If yes, what about approaching potential sponsors (who have an interest in the audience that is attending the event) to sponsor books for everyone in the audience or for the first 25 or 50 people who register or show up at the event?
Take Action
The key to selling books in bulk is to first be creative and think outside the box and beyond the bookstore, then:
Create a strategy.
Identify those businesses (and individuals) that you will be approaching.
Step into action.
Repeat the processes that are successful all year long.
Corporate sales and bulk sales are one of the best ways to make a bigger impact with your message and book (and create more sales in the process). If you’d like to learn how to sell more books without leaving home, discover how to create a sharing circle that spreads your marketing messages, and receive tips for marketing your book on social media in a way that gets traction, register for this complimentary video, 5 Ways to Sell More Books in the Next 90 Days.
What most surprised you, or what do you still want to know? Let us know your thoughts below!
More About Charmaine Hammond
Charmaine Hammond, CSP, has been in the business of changing lives and raising dreams for more than 25 years through teaching the principles of collaboration, partnership, and sponsorship. As a Certified Speaking Professional and best-selling author, Charmaine shares her unmatched speaking, sponsorship, and entrepreneurial experiences with business owners, nonprofits, authors, and speakers looking to expand the funding and reach of their projects. She is also the Founder and CEO of Raise a Dream, which provides the training and support needed for you to take your idea from big vision to global brand.
If you're like most thought leaders, you've spent time developing a course or program that you were beyond excited to share with the world. It checked all the boxes:
It answered every question your ideal client might have.
It solved a frustration or pain point your ideal client shared with you.
It aligned with your brand's core mission and values.
And you were SURE it would sell out in minutes.
…but when you announced your shiny new program or product…instead of sales, you heard the sound of crickets. OUCH. We have ALL been there.
Now, part of owning a business is taking risks. And while you can't eliminate every chance of disappointment that comes with running your business, you can lessen the risk of selling a whopping zero programs or products with a very simple (yet often ignored) tactic: testing your messaging.
Instead of spending too much time thinking about creating a new offer or program…
Or spending months (or years) developing an entire suite of programs and offers…
…today, we are excited to share our tried-and-true method that will allow you to assess whether your idea is perceived as genuinely transformative to your audience – instead of just assuming that it will be.
Growing an aligned audience excited to learn from you requires cultivating a community eager to receive your wisdom, support, and guidance.
If you want to cultivate an aligned audience of humans who are excited about you and your business, you need to take a hard look at three key things:
Your niche
Your voice
The Invitation
Once you master those three things, you'll find that selling your programs and products becomes more straightforward and practically effortless.
Know Your Niche
It's not enough to assume that you're “niched down” – you've got to go deep here because surface-level “knowing” is no longer enough.
While you can narrow your niche in many ways, you want to focus on the ways that will result in them being able to say, “OH, THAT IS ME,” followed by, “I BELONG HERE.”
And, no, targeting people based on their Netflix obsession or their passion for crocheting isn't going to work. You'll waste precious time focusing on these things.
Instead, please focus on the actions they would be taking before working with you.
Use Your Voice
Please note that this does not refer to your volume–and this is where using your Content Personality® makes a massive difference in the energy of how your message is received.
The internet is a loud place – and that's before we even take a peek at social media.
When we talk about using your voice, we're talking about communicating your mission-driven message using your Content Personality® so that your narrowed niche can hear you, get excited, and get on board with your solutions, values, and more.
That is how aligned community growth happens!
Invite Them to Join Your Community
You may have already discovered this, but it's not enough to “post and pray,” hoping your aligned audience will find you as if by magic.
Instead of just hoping, be tactical with your messaging – invite your audience to share your vision for a changed world. This type of “leaning in” allows others to see you as human and amplifies the need to spread your message.
Suppose you're determined to create a lasting impact on your business and spread your mission. In that case, you'll need to become highly committed to being visible (using your Content Personality®), so your aligned audience can get to know you and cultivate a relationship with you.
Growing an aligned audience is possible, but it takes time, dedication, and courage!
When you share your mission and services with your audience in a way that is genuinely aligned with all the parts that make you UNIQUE, you'll earn their trust and create invaluable relationships (which will make offering your fantastic, ground-breaking, life-changing programs and products much easier).
The thing about growing an engaged, aligned audience is that everyone you're connected to absorbs and processes your messaging at their own pace.
This naturally means that some of your audience isn't ready to buy…yet. As a business owner, it's important to realize (and accept) that if someone doesn't invest with you today, that does not mean they won't be ready to invest with you later (maybe tomorrow or next week!).
Don't assume that someone not clicking the “buy” button means they don't want to work with you – they may need to grow your relationship first.
But wouldn't it be nice to know if, next time, introducing your brilliant idea makes sense for where the majority of your audience is right now?
(Yes, yes, it would.)
Take Action
If you're ready to make an impact and share your vision for change, take some time to review those three key things that can make or break your next offer.
Ask yourself:
Your Niche: Am I niched down enough? Is the audience I'm speaking to engaging and interacting with me?
Your Voice: Am I communicating effectively so that the people who read or listen to or watch my messaging understand my point of view, values, and mission?
The Invitation: Have you given the humans who follow your content time to get to know you and grow into a trusting relationship that will naturally lead to them investing in your program or product?
If you don't score perfectly across the board, that's normal (and expected). Review some of your more popular posts, videos, or emails and note how you highlighted your niche, used your voice, and invited your audience to take action.
If you don't have any posts that seem popular, take a broad overview of your messaging and identify areas where you need to improve for clarity and understanding. A great place to start is by learning your natural Content Personality®, and lucky for you, we've created a simple, 3-minute (seriously) quiz to help you understand precisely what your Content Personality® is and how to best utilize your natural talents in your messaging.
What most surprised you, or what do you still want to know? Let us know your thoughts below!
More About M. Shannon Hernandez
M. Shannon Hernandez is ALL ABOUT THAT JOY in life and biz. She is specifically known around the globe for The Content Personality® Wheel and is the Founder of Joyful Business Revolution™, a business growth strategy and consultancy company that works with coaches, consultants, and service-based business owners. Shannon and her team specialize in organic mission-driven marketing and creative campaigns that help their clients grow aligned audiences and deepen community relationships, so they grow their business for GOOD, resulting in more joy, more time-off, and more profits with purpose.
You’ve worked incredibly hard on your book, and you’re finally ready to get it out into the world for others to learn from, appreciate, and enjoy. One of the first decisions you’ll have to make is about how to do that. If you choose to work with a book marketing firm (which, of course, we highly suggest), there are several things you should consider before hiring one.
Book marketing campaigns often move at a fast and furious pace, so preparing your platform, materials, schedule, and expectations prior to kicking off your campaign will ensure that you are ready to hit the ground running from day one. While finding the right team can feel like an overwhelming process, taking the time to do so will set you up for maximum book marketing success. Here are some things to know before hiring your PR firm:
Prep your platform
Before bringing a book marketing agency on board, you’ll want to make sure you have a solid foundation for your author platform. What exactly is an author platform and why is it important? Your author platform consists of the various places you “house” your author information and get yourself out there, and having an active and cohesive platform ultimately helps to build your brand. Now, you can make the most of your time once your campaign begins.
Though your publicist can help guide you on how to grow the various pieces of your author platform as part of your book marketing campaign, having most of the pieces in place in advance will benefit you greatly. You’ll want to be sure you have a professional website with information about your book that includes clear instructions on where and how to purchase, an “about” page for you as the author, a page for media coverage, and a page for contacting you. If you’re working with a publicist, you can put their contact information for the duration of your campaign. Make sure your social media pages are linked, as well.
Speaking of social media pages, they certainly constitute an important part of your author platform. Though it’s not necessary to be active on every social media platform, having at least one or two pages that are updated frequently and consistently adds legitimacy to your brand, facilitates connection with potential readers on a more personal level, and simply helps you get the word out about your book. Having these pages up and running before your book marketing campaign begins will give you an advantage for two major reasons. Once pitching begins, the media may search you to see what kind of online presence you already have established. Also, you will be able to share any media coverage you receive on your social media pages which will amplify the number of eyes on your project.
Communicate your schedule and availability
Simply put, the most collaborative book marketing campaigns are the most successful. Your PR team knows you have a life outside your book; however, if you’re committing to marketing your book, you will get the best results if you can dedicate proper time to media opportunities as they arise. For instance, you may receive a request to write a guest article, an invitation to appear on a podcast, or be tapped (often last minute, due to the nature of the media) to offer expert commentary. If you’ve anticipated the possibility of these extra projects and made room in your schedule for them, you’ll be able to get the very most out of your campaign.
Before your book publicity campaign begins, make sure you’ve assessed your schedule for the time the campaign will be taking place and have communicated any “black out dates,” or dates you absolutely won’t be available for interviews and/or other opportunities to your publicist. It’s also helpful to communicate openly with your team, family, and friends so they are aware that, during the time of your campaign, your schedule may look different as you are in the midst of a publicity push for your book.
Get clear on your goals
A good book marketing firm will ask you what your goals for your campaign are before you sign on. This may seem like an obvious question and an even more obvious answer; however, there are many different goals an author can have for their campaign. Whether your goal is to sell books, to grow your brand, to bring in new business, to raise awareness for an important issue or cause, or to become established as an author… it’s important that you and your publicist are on the same page. Your book publicity campaign will be designed to achieve—and build a strong foundation to continue to achieve—the agreed-upon goals of you and your team.
Having a strong sense of what your goals are and why before hiring your PR firm will help you go into your book marketing campaign with a sense of clarity, and will help your PR team design a campaign that is customized to go after the types of opportunities that will ultimately help you achieve your goals.
Keep in mind that the more realistic your goals are, the more likely you are to achieve them. Creating your goals based on what will really move the needle for your particular project, instead of what you think looks or sounds most impressive, can fast-track the success you see. Which brings us to…
Set your expectations
Before hiring your book marketing team, it’s helpful to know that coverage is very rarely guaranteed—especially in the timeframe of your campaign. This doesn’t mean you won’t get any coverage or even see fantastic results during your campaign and afterward, but sometimes authors go into the process expecting to become a New York Times best-seller within weeks of kicking off. The truth is, with nearly 2 million books published globally each year, there’s fierce competition. Though your publicist will work their absolute hardest to make sure you stand apart, setting your expectations from the get-go will ensure that you’re going after the right opportunities.
It's also important to note that before you’re in the thick of your campaign, not all coverage will occur within the timeframe of your book marketing campaign. Your PR team is working to set you up for continued success, meaning you may likely see coverage come through days, weeks, months, and even years after your active campaign has concluded.
Rally your network
Finally, before hiring professionals to get the word out about your book, don’t forget to make announcements to your own personal and professional networks. In moving down the checklist of who to contact once their book is ready to be publicized, many authors forget to add their nearest and dearest to the list when, of course, they are your built-in and biggest fans.
Rallying your team, clients, LinkedIn connections, friends, family, and community in support of your book will give you a head start in terms of building your following.
Each individual who spreads the word to their own network offers endless possibilities for organically growing your readership. After all, the power of word of mouth recommendations and support should never be underestimated.
The time period after finishing your book but before officially launching is a sacred one. How you use this time to prepare you for what’s to come can make all the difference.
What most surprised you, or what do you still want to know? Let us know your thoughts below!
More About Jennifer Tucker
Jennifer Tucker is the Marketing Manager at Smith Publicity, and before that worked as a book publicist at the firm for nearly a decade. While there, she secured top national media placements for her authors including Good Morning America, People Magazine, Nightline, Fox & Friends, Family Circle, NPR, and The Los Angeles Times. For questions about services, please reach out to info@smithpublicity.com.
Here’s some facts that might shock you. 500 million tweets are sent out daily, and the weight of that sheer amount of content can be felt. On top of that, 11% of these tweets come from bots, whose sole purpose is to generate content.
In a world of AI-generated content and increasingly cluttered digital noise, it’s more important than ever to have our authenticity and humanity be heard. But aren’t you as exhausted as I am with the notion that you must be EVERYWHERE in order to stay relevant and ‘top of mind?’
So, we can use technology to help us, right? Our tech tools are wonderful, but they can also go completely off the rails. Here’s a few entertaining but cringe-worthy examples of #MARKETINGFAILS.
KFC had to apologize after sending a promotional message to customers in Germany urging them to commemorate Kristallnacht with cheesy chicken. Kristallnacht was a Nazi-era attack resulting in the death of 90+ Jewish people, marking the beginning of the Holocaust. Yikes. This PR meltdown started because KFC programmed a bot to send automated push notifications based on calendar events, including national observance days.
In another notable campaign, Coca-Cola encouraged people to reply to negative tweets with #MakeItHappy, so a bot could transform the negative words of the tweet into a cute image. As things on the internet so often do, Coke’s innocent attempt at positivity went south as quotes from Hitler’s Mein Kampf were tagged with #MakeItHappy. The bot made positive images, one of them being a cat playing the drums, out of Hitler’s words. When technology tools go unregulated, we see these types of consequences occurring.
Inflation nowadays…
And yet, we must ABC! (Always Be Creating…right?)
The Thought Leaders, like you, that we work with every day have brilliant bodies of work through your audiobooks and podcasts that we produce with you.
BUT, what I hear most often from our clients is the experience of ‘content fatigue.’ This is the state of listening to their own message over and over again in their minds, on paper, in their emails, and in their courses and classes. Content fatigue is something that thought leaders battle every day.
Did you know, however, that our audiences don’t get tired of entertaining, interesting content? Particularly when that content is surrounding a focused topic.
I never get bored of the antics of the Pearls Before Swine comics, or of JauncyDev, the content creator who famously creates videos giving human personalities to different dog breeds. Millions of people eagerly await every single derivative that these content creators bring to the table, month on month and year upon year.
We, as thought leaders, are no different. When we allow ourselves to go deeper into our content to find derivatives and angles on the topics we’re already in love with, our audiences come along with us.
3 Ways to Get Re-Energized From Your Own Message
The ‘Book Oracle’
Open your book to any page and read a couple of paragraphs out loud while running a voice recording app on your phone in the background. Then stop looking at the book but keep talking, stream of consciousness style, riffing on your own content. Transcribe what you say and see what new nuggets arise.
The ‘Indignant Response’
Set Google Alerts for keywords or topics in your book, and allow yourself to get catalyzed by what pops up. I used this method in the creation of this message- it’s a response to the article on AI generated content issues where I learned about the KFC fail.
The ‘Dear Abby’
Collaborate with a colleague, fan, or team member who is familiar with your work to send you a question each week for you to answer. These questions can be created for each chapter of your book, or episode of your podcast. Freely allow yourself to answer and ask questions as you capture this exchange in a document, in emails, or even in video or audio exchanges.
The last thing any of us need right now as humans, much less as leaders, is more noise. Focusing on content ‘craft’ vs. ‘crap’ is the gift we can give ourselves as a good use of our time, and the gift we can give the people we serve to make their time and attention worthwhile.
Inspired to turn your Voice into influence and become a Thought Leader worth listening to?
So many writers dream of publishing their books, but if you don’t know where to start, the process of actually publishing a book can seem daunting! The process of publishing a book can seem like it’s shrouded in secrecy.
In particular, writers who have never published a book before often are filled with questions about how to publish, what their publishing options are, when to contact a publisher, what marketing will look like, and much more.
Here’s some good news: even though you might be overwhelmed, you can publish a book—even if you’ve never published anything before! There are so many amazing first-time authors whose stories have changed readers’ lives, and your story deserves to be told, too!
To make the concept of publishing a little more approachable, we’re going to share five things writers who want to publish their first book should know about the world of publishing!
1. There are a variety of ways you can publish your book.
When writers think about publishing their books, they often think about one of two things: working with big-name publishers (also known as traditional publishing) or self-publishing. And while these are both options, there’s a third option as well—working with a hybrid publisher.
Let’s break down the three most common ways books are published:
Traditional publishing: you typically submit your manuscript or pitch your manuscript to a publisher, often through an agent; the publisher in these cases often has more control of your manuscript, the layout of the book, etc., and the royalties you receive can vary from publisher to publisher.
Hybrid publishing: this is sometimes considered an option that’s in between traditional publishing and self-publishing. You still maintain a good amount of control over your book, but you’ll also work with editors and publishers who can do much of the technical work that’s involved in publishing a book (such as ensuring your book makes it to wholesalers, formatting your book, etc.).
Self-publishing: you have ultimate control over your book, and while you have the potential to keep more of the money you make, you also have to pay for editors, illustrators, marketing, etc., directly, and you will need to research the ins and outs of what’s needed to publish your book on particular platforms (obtaining your ISBN, creating and formatting your documents, etc.).
So, what’s the best option for you? It depends on your timeline, budget, patience, and goals. If you want to publish and retain total control over the process, want to keep the bulk of what you make off your book, are okay with doing some research, and you’re willing to independently hire editors and/or illustrators, self-publishing might be a good option. Hybrid publishing is a great option for writers who want to maintain control over their books but need some help with formatting, editing, and other behind-the-scenes things involved in publishing. Traditional publishing can be time-consuming, especially for first-time authors who don’t have an agent, but pitching your manuscript to a traditional publisher can lead to your book being picked up in some cases (though it’s not always guaranteed, of course).
Ultimately, none of these options are “better” or “worse” than the others—it all depends on what you want!
2. You can contact a publisher before your book is complete.
If you want to work with a traditional or hybrid publisher, you don’t have to wait until your book is complete to reach out. In fact, it can be useful to start working with a publisher well before you plan to publish your book!
Though every book will vary (and some publishers will have a preference as to when you submit your manuscript), manuscripts often go through several iterations. After a first draft is written, editors who work with your publisher (if you choose to work with a hybrid publisher or traditional publisher) will review your manuscript to look for any grammatical, technical, or developmental issues that may need to be corrected.
For authors who want to self-publish, it’s often a good idea to contact an editor (or several editors, depending on the length of your manuscript and the genre you’re writing in) soon after you’ve finished your first draft. Being open to revisions and suggestions from experts can help you create a more polished book, which translates to giving readers a better reading experience.
3. You don't worry too much about formatting if you're using a hybrid publisher or a traditional publisher.
Often, people worry about making their manuscript look a particular way before sending it off to a publisher, and while you do want your work to be legible, the format you send your book in is likely not the way your book will ultimately look if you work with a traditional or hybrid publisher!
That doesn't mean you want your formatting to be a total mess, of course—after all, being organized as you write will make the process of publishing less time-consuming!—but you don't necessarily have to spend hours or lots of money on trying to format your book yourself.
Most publishers are familiar with taking manuscripts written in Google Docs or Microsoft Word and formatting them as needed. Formatting is a part of the publishing process that publishers often take care of, so you don't need to buy pricey software that may not be needed on your end, to begin with.
If you're self-publishing, depending on the platform(s) you're using, you still likely won't have to spend too much on formatting; many platforms, such as Kindle Direct Publishing (KDP), offer templates that can be used for formatting.
Of course, if you're self-publishing and are struggling to get your format to look just right, don't hesitate to reach out to an expert who can help! You can find experienced individuals willing to help you format your book on sites like Upwork or Fiverr, for example.
4. It’s never too soon to start marketing.
Regardless of what method you choose to use when publishing your book, it’s never too early to begin your marketing efforts.
When working with a hybrid or traditional publisher, some (if not most, in some cases) of the marketing efforts will be done for you. With a hybrid publisher, you may be offered marketing packages that you can use when marketing your book, or you can choose to go solo if you’re a marketing whiz.
And when you self-publish, you’ll be the one who’s responsible for your marketing; in some cases, you might want to hire a professional, but some authors prefer to do the marketing on their own.
There are several great ways to market yourself and your book well before it’s published, including by creating a mailing list, talking about the publishing and writing processes on a blog or social media platform, creating a website for your book, paying for ads, appearing on podcasts…the list goes on!
By marketing your book before it’s published, you can build up an audience. An audience that knows you (aka a warm market) is generally more likely to purchase something of yours than an audience that doesn’t know you (aka a cold market). Plus, building an audience early ensures you can continue to share about future projects beyond your first book!
Of course, you can also market your book well after it’s been published, too, especially if your book is coming out in new formats, such as an audiobook, after the first printed edition of your book has been published.
5. You define what success looks like when it comes to your book!
Every writer has a different reason for publishing their book. Some writers want to entertain readers, some want to educate and advocate for a particular group of individuals, and others just want to share a story that’s important to them.
If you’re working with a hybrid or traditional publisher, spend some time talking to them about what your expectations are for your book. They can help you figure out what’s realistic and manageable, and what steps you need to take to meet your goals.
And if you choose to go the self-publishing route, it’s still important to clearly define your goals for your book—and do a bit of research to learn the best ways to meet them. You don’t have to wait until you’ve finished your book to start this process!
Just because you’ve never published a book before doesn’t mean the process has to be overly complex or difficult!
Whether you choose to self-publish, work with a hybrid publisher, or work with a traditional publisher, you can create and share your story with the world—it just takes some time, patience, and a willingness to learn and accept some outside help when needed.
What most surprised you, or what do you still want to know? Let us know your thoughts below!
More About Kim Eley
Specializing in personal development books and thoughtful children's books is the mission of Kim Wells Eley’s company, KWE Publishing; the common thread of both is to help people see what's possible and shift to a more enjoyable, fulfilled life. she says. As a writing coach and publishing consultant, Kim gives clients six steps to make their books a reality.
Kim is happily married to her BFF and has been for over 20 years. She’s a speaker; an author; a resident of Prince George, Virginia; a cat lover; a collector of orchids; and she gets all of her news from comedy shows.
Learn four ways podcasts can help solve common pain points of content creation and expand your reach.
By Tina Dietz, CEO Twin Flames Studios
When you’re trying to grow your business, you’ve got a huge amount of information you’d like to share with your audience. But taking everything you and your company are passionate about and distilling it into digestible content often feels like trying to capture a genie in a bottle. Despite your best efforts and highest motivation, it’s all too easy to wind up with content that’s inconsistent, doesn’t connect with your audience, or burns out your marketing team.
Not to mention that in the growing media landscape, it’s harder than ever to capture an audience’s attention. Their eyeballs are constantly pulled between social media, streaming services, hundreds of cable television channels, and millions of websites. But what if instead of eyeballs, you focused on ears?
According to Edison Research’s Infinite Dial 2021 Report released in March, about 80 million Americans (28% of the U.S. 12+ population) listen to podcasts weekly. 116 million people listen to podcasts monthly, a growth of 61.5% since 2018.
As a podcast producer and vocal leadership expert, I’ve seen firsthand how sharp companies increasingly turn to podcasts to solve their content conundrums. Let me take you through some of the most common pain points of content creation, and how you too can use podcasting to overcome them.
Single-use content
Tell me if any of these scenarios sound familiar:
You write a blog post that gets a lot of traction, but a week later no one remembers it
Your team designs a graphic for your website, but only uses it there
You create a social media post that works perfectly on one platform, but falls flat on three others
This is probably the biggest problem content creators and marketing teams run into. No matter how good these pieces of content are, they’re only ever going to be useful once—you can’t just repost them on a different platform. This leads to a never-ending cycle of constantly having to create immense amounts of new content, either for up-to-date engagement, multiple different platforms, or both.
Luckily, podcasts don’t have this limitation. You can take the content from a podcast and reuse it on a number of different platforms, simply by changing its form to adapt to different mediums. And each time you record a new podcast, all those platforms get up-to-date content.
The following six examples are ways you can repurpose podcasts:
Website embeds
Easily embed podcasts into your website so that the latest episode is always available to play with just a click on the front page. Visitors can listen while they navigate through your site or even continue as they switch to another tab.
Quote cards
Take the most memorable insights from your podcast hosts or guests and post them on social media as a one-look visual that your audience can quickly absorb while they scroll through their feed.
Video clips
Many podcast recording methods include video, so you can easily get another secondary piece of content from your podcast. Upload a full, optimized video to your YouTube channel or short, impactful clips to Facebook, Twitter, and TikTok.
Audiograms
An audiogram is a short media clip that layers an audio soundtrack over a background image and texts or subtitles, sometimes with other effects showing up as well. Think of it like a cross between a PowerPoint slide and an Instagram reel or YouTube short.
You can easily grab audio clips from your podcast and layer them over branded images and transcribed texts to create multiple audiograms from the same podcast. Then post them to social media, link to them in your email marketing campaigns, or feature them on your website to attract new listeners.
Transcripts
Some people still prefer the written word. Publishing transcripts of your podcast allows audience members to quickly scan for key phrases and ideas and jump to the point in the conversation that most interests them.
Google scans your webpages for keywords, and it’s easy for the algorithms to recognize them from a transcript. This helps your website’s search-engine optimization (SEO), leading to higher search rankings on Google.
Articles
Repurposing podcast content into blogs or articles are another way to create timely and thought-provoking content for the community or profession you serve. This could be on your own website as blogs or case studies as well as used for contributing blogs or trade publications.
The Paychex Business Series, a thought leadership-branded podcast from the global HR and payroll services business Paychex, is a great example of this multi-platform approach.
On the podcast’s main webpage, you’ll see weekly episodes with links to video of each episode on YouTube and audio on Apple Podcasts, Spotify, and iHeartRadio. The Paychex Business Series page also includes a few sentences summarizing each conversation, the timestamps of the topics covered, and a link to a PDF of the transcript for easy downloading and forwarding.
The podcast is promoted on LinkedIn, Facebook, and Twitter. One recent tweet from Paychex includes a link to the latest podcast, a short description of its focus on workplace mental health, and a 19-second video with stills of the podcast guest and one of her most impactful quotes from the conversation. The variety of content creates awareness of their message and promotes the podcast to multiple social media audiences.
Another example is Randy Crabtree, the host of The Unique CPA and his team at Tri-Merit Tax Solutions. They are now in their 3rd season of podcasting and went from building an audience from scratch to being in the top 5% of all podcasts, according to podcast data aggregator.
But, the real magic was how the podcast helped Randy Crabtree, the host, reach his goals. As a partner in the company, Randy is excellent in creating relationships and helping companies, but he didn’t consider himself a thought leader or influencer. Hosting the podcast allowed Randy to use his strengths as a relationship builder and generate content that he and his team were then able to turn into articles. They have become regular contributors to industry publications like Accounting Today due to their podcasting content, as they regularly turn their transcripts into thought provoking and timely articles for the accounting profession.
Because of his podcast, Randy also received a coveted mention in the Top 100 in public accounting because of his “excellent podcast.”
As you can see, each podcast can be turned into many pieces of content. Multi-channel marketing is an important process to maintain brand consistency and company growth.
Three other pain points of content creation podcasts can overcome are:
Inconsistent content
Let’s face it: it’s difficult to keep most marketing content consistent across platforms. In written blog posts, you have to follow grammar and style rules and keep the tone the same across multiple writers. Visual media must also remain consistent with brand color schemes and formatting. It’s easy to miss small (or even not-so-small) inconsistencies, especially when producing large amounts of content over time.
Podcasting solves this problem by holding all the consistency in its conversational format. As long as the length and topic(s) of your podcast stay the same theme, everything else can be flexible. The host and guests have room for a free-flowing conversation, without having to worry about going through a ton of edits or making everything look and sound perfect. Audiences already expect that every conversation is going to be a little different, so there’s no requirement to formalize a podcast besides a consistent introduction. After that, the space is all yours to share organic-sounding content that resonates with your listeners.
Trouble connecting with audience
We often struggle with the fact that the more overt our content is as an advertisement, the less likely potential customers are to want to come back to it. Gene Marks, host of the Paychex Business Series, is the first to admit that “nobody wants to have commercials or products jammed down their throats.”
Podcasting allows you to place your brand in the context of topics your audience already cares about. Tomorrow Comes Today, the branded podcast of UK wealth management giant St. James’s Place, features conversations with economists, journalists, and more on everything from success psychology to the role of investors in combating climate change. Content strategist Lauren Smith told podcasting company Podbean that the podcast has solidified St. James’s Place as a thought leader in the wealth management space.
Podcasts are edifying and enjoyable for both content creators and listeners. That’s the reason 80% of podcast listeners stick around for all or most of an episode. Podcasts offer a peek into a real conversation with real people, and provide real solutions to your content difficulties. You, too, can connect with potential customers more organically through podcasting.
Content producer burnout
If you or your company’s content producers report feeling burnt out today, they’re not alone. A recent study by content agency Vibely found that 90% feel the same way. Too many content producers are asked to spend too much time on mediums that don’t maximize engagement.
Mark Bussel, National Director of Learning and Development for the memorabilia ring company Jostens, used to spend much of his time creating an all-for-one newsletter. He recently turned to podcasts and told Podbean he was shocked at how easy they were to create and publish.
“We’ll take maybe 15 minutes to create an episode by putting a bumper on the front and back and adding a little bit of music,” Bussel said. “I am by no means a technical expert, but I’ve learned in a really short period that we can make it look pretty doggone good.”
As you can see, the magic of podcasts is that they are enjoyable for both marketers and target audiences alike.
For more information about how podcasts can work for your business, click here.
Did you know one of the most powerful ways you can connect with your clients is through podcasting? You can learn more about the benefits of podcasting, what questions you need to answer before you begin your podcast, and how Twin Flames Studios helps get your voice into more ears on my guest interview with Bruce Eckfeldt on the Scaling Up Services podcast.(Scaling Up Services Podcast with Bruce Eckfeldt, October 2021)
Tina spoke with Bruce Eckfeldt on the Scaling Up Services podcast to discuss how podcasts hone your brand, provide evergreen marketing content, and create deeper relationships.
In this episode, you'll learn:
Why audio is one of the most intimate mediums for storytelling
The top questions to ask before you start your podcast
How podcasts can revitalize your marketing and expand your reach
Bruce Eckfeldt Are you a CEO looking to scale your company faster and easier? Check out Thrive Roundtable. Thrive combines a moderated peer group mastermind expert one on one coaching access to proven growth tools and a 24/7 support community. Created by Inc. award-winning CEO and certified Scaling Up Business coach, Bruce Eckfeldt, Thrive will help you grow your business more quickly and with less drama. For details on the program, visit eckfeldt.com/thrive.
Welcome, everyone. This is Scaling Up Services. I'm Bruce Eckfeldt. I'm your host. Our guest today isTina Dietz. She is the founder at Twin Flames Studios. We're going to talk to her about the work that she does with companies helping them with creating content, with promotion. This is a really kind of interesting topic. I think so many service companies based their marketing, based their sales and lead development, based on thought leadership and getting content out in the world. And there's so many different types of content and so many different ways you can do it. I really think they–obviously I love podcasting–but you know, podcasts, audiobooks, you know, spoken word kind of content, there's so many things you can do with it. There's so many things you can use to generate awareness, generate thought leadership, generate leads. I'm excited for this and excited to hear Tina’s story and how she got into this this world of audio content production and what she's been doing with service companies. So, with that, Tina, welcome to the program.
Tina DietzHey, Bruce, thanks for having me.
It's a pleasure having you on. So before we dive into what you're doing with Twin Flames right now and stuff, why don't we talk a little bit about you and get a sense of your background? Give us the story. What was your professional journey? And how did you get into what you're doing today?
Well, like most entrepreneurs, it's fairly stupid. It's just like, “Well, how the hell did this happen?” Yeah, yeah. And that's, and that's what we hear more than everything. If you had asked me, you know, when I was growing up, if, you know, in 25 years or whatever, you're going to own a company that produces audio content in the land of thought leadership for service-based companies. I'm sorry, what? What, what? It didn't even exist, right? You know, at the time?
So my upbringing was I had a younger sibling–that was a business. My parents owned a business that they started when I was three years old. It was my younger sibling, and I hated it. It was a wood burning stove and fireplace business. So real sexy, awesome. And basically, that was my constant companion growing up. So I was steeped like a tea bag in entrepreneurship. From a very young age, I started answering phones when I was four and going to trade shows when I was six, I do a whole talk will have to do another time maybe on how I found my purpose in life through the Ginsu knife demonstration at a local fair. So that’s a whole thing, that's the whole thing. And, you know, I never really thought I'd own a business, but I became a therapist–for a number of reasons. Childhood was not a great place. But you know, lessons learned. It's one of those things. And I've spent a lot of time in the world of personal development, in leadership and all of that. So cultivating myself, of course, created in me a desire to see what else could be done for other people.
That led me to coaching and consulting, which then ended up leading me to podcasting and ultimately to audio production. Basically, through a paid hobby I had as a voice actor. You know, I'm an entrepreneur, we can't have regular hobbies, we have to have hobbies that pay us. That's the way it works. We can't have normal hobbies. So I was a voice actor on the side and taking some classes and masterclasses in audiobook narration. And I had this chocolate and peanut butter moment, this light bulb, aha, that, “Oh, my God, why aren't all my clients and colleagues who are doing best selling campaigns and producing books, why aren't they doing audiobooks?” And that was, as Michael Gerber from The E Myth says, you know, my “entrepreneurial seizure” that led me to investigate the world of audio and led me to a big gap in the market and dove into that.
I took over my business within a year of starting to offer services in this big market gap of done-for-you audiobooks, and also the corporate side of podcasting. And that is kind of was the best decision that I ever made. And so I went from basically being a solopreneur, consultant who'd worked with more than 20 industries in eight countries to being the CEO of a company that now produces content in the land of audio that changes lives and hearts and minds for service-based companies and making sure that they're having this beautiful, human, authentic voice of their company that comes through this medium of audio.
Yeah, I'm curious. You've had a couple of different kind of pivots in your commercial world and career what are some of the things that you had to learn or had to kind of change about your thinking, your leadership, your approach during those pivots?
Bruce, I thought you said this was only a half hour podcast.
The top two. Just the top two.
The top two. One: choose who gets in your ear very carefully, very carefully. I'm very much of a happy puppy kind of person. I'm just like, “Yeah, let's do it. Let's change the world. Let's make it happen.” I have a lot of enthusiasm and energy and kind of that visionary habit–you see something and you want to make it happen. And it took me a long time to really learn how to vet the people that I was working with, or who I was throwing in with, because I assumed for a long time, in a very naive way, that everyone had the same values that I did around integrity and communication, and, you know, working together and making sure everybody wins. And it doesn't always work that day. Most people, most people, 99% of people on the planet are doing their best. But you know, problems and challenges that come up, don't always bring out the best in people. Sometimes it brings out the worst in people. And so learning how to create relationships over time and cultivate those relationships carefully has been a huge game changer in my world to keep things consistent and growing in the right direction.
And the other piece of the puzzle has been, you know, doing my own inner work. I'd say all the time that we were born with two voices: the voice you speak with and the voice that speaks to you. And working on the voice that speaks to me has made the biggest difference in anything that I've done as a leader, as a business owner, as a partner, a wife, a mom, you know, on any of that, to cultivate that inner world–and I could do many, many, many hours, and all the things that have happened there. But suffice to say it's been a journey.
That's a really great, that's a great realization. And yeah, I think it's, you know, time is your most precious commodity and where you spend it, you know, how you spend it, who you spend it with, are all kinds of things that are really going to influence your success and what you end up doing. Tell me a little bit about kind of why audio content? I mean, what's your kind of take on the world? You know, that we're in today? Why is audio content so powerful, so important? Why have you chosen to focus on it?
Well, going back to what I said a moment ago about our internet, our voices, it's something every human being on the planet is born with. And it's something that cannot be taken away. And speaking, as someone who has felt in the past that my voice was taken away and was suppressed, having that voice and having a place at the table to have that voice heard, is incredibly valuable. And so, everything that I have done, and what we do as a company with Twin Flames, is designed to give people a place at the table so that their voices are heard. And then it creates this incredible ripple effect that you know, podcasts and audiobooks are some of the lowest hanging fruit on the planet for people to start changing their lives.
If we can be a part of more leadership voices and more positive voices and more great information, reaching people all over the world, so that they can start to change their lives. That is a really powerful place to be. It is really about making the world a better place one kind of drip of audio at a time. And audio is very, very, very intimate compared to most other forms of media. It's single focus. Most people listen to audio right into their ear. So there is a neurological connection that's very powerful between, you know, the earbud I have in my ear, and the center of my brain, the amygdala, the hippocampus, all of those things. It's not just higher brain functions being impacted by the voice. And so there's an intimacy created in an impact that's really important. And storytelling, of course, is incredibly powerful worldwide. It's something that connects all of humanity. So when we bring all these factors together, neurological, you know, storytelling, how we're wired, the universal power of the human voice to create relationship–it's a very, very powerful medium. And it can be used in so many different ways and sliced and diced, and at the pace we're living at, you know, audio is the most portable form of media. You can listen when you can't read you can listen when you can't watch. So you know, it's never gone away. It's never going to go away. And all of those things together make it what I consider the perfect storm for perfect content.
Yeah, I was like that idea that audio content literally gets you in your prospect’s head.
Mm-hmm. Yeah, you got it.
So what are all the kinds of formats these days? I mean, we kind of went from you know, I date myself accidentally when I say I'm listening to a book on tape or something.
I know, right? Me too.
It's morphed so many times, like what is your kind of how do you kind of lay out the scope or the types of audio content that that you have at your disposal these days?
Well, we usually start with a primary form of content, which is generally a podcast. Podcasting, of course, is something that is hot right now. I’m on one as we speak, and it provides a nice bulk of content to start with, and a framework to start with. So unlike a video, the average video watcher will watch two minutes, but the average podcast listener will listen for 40 minutes.
And it's actually much harder to create short form content than it is slightly longer form content. We have thoughts, you know, curating what we say, you know, the brevity or like cutting things down to its core is much more challenging than this kind of a conversational format. And so, it allows people to be very natural, and very expansive in what they're talking about to dig into nitty gritty and to know that the listener is still going to be interested more than two minutes in, so you're not trying to pack things in. So we start with a longer form 20-30 minute podcast, usually sometimes longer, sometimes shorter, but that's on average what it is. And that gives us a lovely bulk of content to work with.
From there, there's all different ways to slice and dice that type of content, repurpose it, reuse it. And the authenticity that comes through when you're using audio and using this type of format is really important to reach people on a deeper basis, rather than just an informational basis.
Yeah. And when you look at companies, what are I guess, what are some of the companies or situations that are best served with audio content? Like who can really benefit from this form of content?
Well, we love working with relationship-focused, service-based companies. People who, when they're working with their clients, they have long-term relationships with their clients. For example, companies, which seem very dry, but there's a lot of content available in the financial world, in insurance, for example, education of varying kinds, and even things like retail, retail conglomerates, and things like that, that are creating more experiences. Travel can be served in this way, as well, although it does, definitely does need to be paired with the visual aspect as well. But it can be really, really, really beautiful. You will see a lot of influencer podcasting, that's generally not our super cup of tea.
We do a lot of work in the leadership space, though, helping to humanize brands that are large, and give the brand an avatar because we don't really do business with faceless, nameless corporations. We want to do business with people. So being able to communicate brand values and culture and leadership and innovation through the avatar of a podcast host is extremely powerful. Another industry that benefits a lot from podcasting is healthcare. And all of these have constraints with compliance and communication and legal and all of that. But we're able to navigate all of those waters, as well.
Yeah, yeah. So what are some of the other challenges? If you are interested in developing audio content? Like what do you need to kind of consider or think about setup?
The lift is largely at the beginning when you're–well with any type of content, right, so you have to decide that has enough value that you're going to spend the brain capacity and the bandwidth and the time to work with a company like ours, so that we can help you shape that voice and shape the type of content that's really going to benefit you. So choosing that it's going to be a priority.
And then having deep, intimate communication and regular awesome content are things that you really want to do, you also need to decide in terms of you know–and we work with our companies on this–like who's going to be hosting, who's your avatar, who's your people or person that you're going to be featuring. And there's a lot of creative ways to work with that scenario, as well. Everything from solo hosts to two hosts to a panel discussion and everything in between. There's, there's a lot of different ways to manage those kinds of questions, particularly if there's multiple people inside of a company who want to be at the forefront being that avatar for the company, that's all completely manageable.
Another thing the company really needs to decide is if their marketing department, and their team, how we're going to dovetail this with their other strategic initiatives. Podcasting should be one piece and audio should be a piece of a larger strategic picture for a company. It should never be a band-aid or just an outlier. It needs to be integrated because it is something that has high strategic value, and can augment or replace creating content in other areas like blog posts, social media post images, articles for industry publications, and even events and getting used in events in different ways. So, there's a lot of applications and being willing to dive into the strategy is super important.
And what goes into that strategy? What questions are you asking or what do companies need to think about, you know, in terms of understanding kind of the bigger picture strategy before they really get into, you know, executing a particular kind of audio content strategy?
Yeah, we like to get into working with their marketing team. and finding out what are their core values that they're looking to communicate. What is that mission? What is their vision for their company, and then building out kind of an avatar of their host, not of their audience, but of their host. You know, if you had to personify your company, who is kind of that person and that spokesperson to do that? That's certainly an area that we start with, we also need to look at, as I mentioned, their current strategic initiatives. What's already working for them in terms of their marketing? How can podcasting build upon that and make it even more robust? And what are their pain points that we can address that are challenging?
So one of the pain points we run into a lot with companies is just the generation of content to begin with, particularly from a very busy team. A larger company, you know, when you ask somebody to go and say, “Hey, would you write a blog post on this?” somebody who's a technician or a salesperson or whatever, they may not be a writer to do that. Using interview techniques, we can extract and pull really wonderful, real conversational information from team members that can be pulled into podcasting content, or then even turned into articles or ebooks or, you know, other types of content, as well. And the creation process becomes 100 times easier. And this is, of course, scalable for any size company to do that, whether we're working with a sales team, or we're working with, you know, a CPA firm.
Yeah. You mentioned a couple times the idea of leveraging the content, what are some ways that you can kind of use the, the initial content, leverage it in different ways? You know, repurpose it. What are some things that companies should be thinking about when they develop a kind of a content strategy, starting with audio content?
Sure, I'll kind of walk you through a whole process, potential process flow on that. So let's say your podcast gets made, and the audio content is going out to 20-30 different audio distribution platforms, everything from Spotify to Apple podcasts and whatnot. So it lives all out in the world of public podcasting. Well, then the full edited transcript of that podcast, along with an embedded player, which has a number of features on it that are really helpful for the listener, click to tweets, and custom captioned images are all embedded on the website, usually in the form of a blog post. So we have, first, fresh content that goes into your blog.
And secondly, this is all gorgeous for your search engine optimization. Google loves fresh, long form conversational content, because Google is moving towards AI for their search engine optimization. This longer form conversational podcast content is so helpful for SEO, particularly with all the bells and whistles to kind of go along with it. So, from there, you can take the we have always have a little summary at the top and we have our quotes that are pulled out. Those are repurposed into social media posts, usually either on say a company page on LinkedIn that are then shared with the employees, shared with the team so that then they all can share those posts as well.
We also pull out short clips, little highlights from the podcast and turn them into what are called audiograms, which are little shareable, closed-caption dynamic videos. Those are also shared on social media. And one of my other favorite places to use audiograms is to embed them in related blog posts on the site that aren't necessarily the podcast episode, but maybe related content. So then you are cross-pollinating your website content and also creating a more dynamic experience for somebody visiting your website, because now you've got this lovely little 30-second to one minute long video that's breaking up the content on a related post and maybe getting people interested in staying on your website longer. Yeah, so those are just a few of the things that you can do.
We even recommend that whoever is the guest on the podcast, or even the host, depending on the situation, repurpose the link to their podcast on the publication section of their LinkedIn profile. A lot of people only use articles or blog posts, but you can use your podcast interviews as part of your publications list. And that helps build out, of course, your LinkedIn presence. For those folks of us who are in the B2B world or in the, you know, the business world. It's really nice to have that additional fresh content on your LinkedIn profile to kind of keep you top of mind for people.
So those are just a couple. Those are just a couple elements. And the other big one we see a lot of is turning podcast content into industry publication articles. So basically having writers–either folks we've introduced you to, or folks on their team. One of our companies that we work with primary tax solutions, they're a specialty tax company, and they've now had six articles based on their podcasts–content produced and published in publications like Accounting Today.
Yeah, I love that idea is like you create one piece and then you can find lots of different ways. Oh, my goodness repurposing it makes it so much easier or just create so much more leverage in terms of the work you do. What are some of the challenges? Certainly, when I started podcasting, you know, it wasn't, there was some hesitation and trepidation about kind of really getting into this and putting myself out there like that. What do you do to help folks who, you know, are considering this, but they're not quite sure they have maybe some, you know, maybe a little bit of fear around some of this stuff. You know, creating this content, really putting it out there–what are ways in which you help them kind of evaluate and create an opportunity for them to really get into this space?
It really just, it lives in the world of conversation. So, Bruce, would it be accurate to say that, you know, one of your big considerations was time?
Oh, absolutely.
Yeah, yeah. And that's really the biggest thing we have to talk about is, where are your priorities, and where is your time going to be, because even if we're handling 90% of what has to go into the podcast production, we're still going to need, you know, some time for the marketing team and of course, the host and things like that to spend some time in that arena. So it just really has to be a priority, and they need to be well suited. So there's a lot of evaluation that goes on at the beginning, everything from talking about, like I said, the creation of kind of this avatar. We even use thought leadership archetypes that we have developed based on the 12 Jungian archetypes to help kind of shape the brand of the podcast in conjunction with the company's brand to make sure that there's this consistent voice.
So everything that we do really lives in relationship and inquiry and curiosity. And and then from there, the strategy, but we come at it–I would say that, you know, a lot of times I'm practicing my “Business Buddha” and that means I come from a place of non-attachment. It really has to be all about the clients and not about us and seeing what's going to be best. And sometimes it's not the best solution for that company, or it's not the right time. Sometimes it's the absolute perfect time, and the company is absolutely 100% ready to go. Sometimes there's a little bit of a delay until a few ducks get in a row and we say, “Hey, you know, you really should have X, Y, and Z handled before we start this process.” So it always has to be in the best interest of the company, so that we can get the best product, because, as you know, Bruce, podcasting isn't a one and done deal. It's a long tail game. Yeah, you know, so we got to have time.
Yeah, no, let's dig into that just a little bit. ‘Cause I find I see a lot of podcasts out there that get to like episode eight.
Yeah.
You know, big plans, big ideas, and then, you know, just, you know, a big initial push, but, they just kind of fade quickly. What are some things that can help you to prevent that or will help you, you know, kind of be in it for the long game?
Well, most of our companies, we recommend starting with a bi-weekly schedule, instead of a weekly schedule. You can always add episodes. You can always add frequency as you go. But bi-weekly gives enough frequency for folks to really get content out on a regular basis without it necessarily being an overwhelming time commitment. We also work to develop out the content calendar, and make sure that we've actually got, you know, 12 or 24 potential episodes kind of planned out. And then many times we're helping with, you know, getting the guests on. You know, let's look at your networking list. Who do you want to have on and how can we help you facilitate that communication, the guest preparation and making the actual recording process as easy as possible for folks? You know, you and I both use an interface that's very easy to get on. You're using was it Tricast here. Is that what we're both on?
Yeah.
So Tricast, Squadcast, Riverside FM–there's a bunch of them that really helped make the recording process very high quality and very easy, no matter who you are, where you are, as long as you've got a relatively decent internet connection. Yeah, and we help facilitate those with live direction, sometimes, helping people actually kind of feel comfortable, relax them. We do episode preparation sometimes and actually create the outlines for episodes for companies and working with their marketing team to make it easier for them to just have a nice flow of every episode. And of course, any kind of host or guest training when it comes down to the actual vocal or interview side of things. It's really a matter of finding out what are the needs, what are the desires, and creating the right solutions to fill it. There's no cookie cutter solution.
Yeah. And are most of your clients looking to develop leads for like a lead funnel or what are the outcomes that sort of the tangible business outcomes that you're typically focused on with clients?
The tangible outcomes that clients are usually looking to focus on are multifold. Podcasting of this particular kind is a beautiful combination of relationship marketing, influence marketing, and content marketing. So we're looking to have guests chosen strategically that are not necessarily leads for their company–there's a whole philosophy of podcasting that you interview people you want to have as clients. That's not really where we live. The companies that we work with are well-established. They're doing very, very well in their fields. And this is really a move from having a brand to becoming thought leaders in an industry. So it has more to do with influence and high quality content than it does with directly getting leads.
But that being said, it usually–well, actually, it always–it always ends up in developing leads, because collaborations come out of the guests that you have on the show, out of the visibility that you have, out of the elevation in the industry of now becoming a media presence, all of those things happen, and it is largely because podcasting opens doors when it comes to relationships. You know, our clients are always looking to have high quality guests on their show, and then following up with those guests afterwards to help deepen that relationship and develop collaboration inevitably adds leads to additional opportunities and more leads 100% of the time.
Yeah. And what recommendations do you have for folks in terms of kind of picking subjects, things that you're going to weave into your conversations, finding guests? I mean, how do you go from, “Hey, I want to start a podcast, I want to, you know, have these sort of business outcomes,” to actually getting things scheduled and figuring out what you're going to talk about?
Oh, okay, that's a big world. So let's break it down just into a couple of first steps. One is to look at your values. What do you want to be known for? You know, who are you in in the world? What does your company want to be known for? And what are your brand values, the pillars that you operate by that you want to make sure it get communicated out to an audience?
Then there's a little bit of a Venn diagram. You've got your brand values and your culture, and then you have what you're really good at, you know, what's your areas of focus, and you're going to overlap those two areas on each other. And then the third area that you're going to your trifecta, a little three circle Venn diagram is going to be how do you want to communicate it?
So when you're talking about podcasting, you have to have somebody on your team who's got a proclivity towards a microphone. In some way, shape or form, they have to have a desire for it. Because otherwise you're going to end up you know, like, like Ben Stein in Ferris Bueller's Day Off. “Bueller, Bueller? Bueller?” It's got to be dynamic, right? You somebody who is inclined. So that you know, so then you got your format of your show. So you've got those three pieces that you want overlap to find kind of your sweet spot in podcasting. And I will say, that's where you start. Podcasting is one of those things, just like I hate to say it, a website. That is, you're always evolving over time, and you're going to have seasons. You're going to have segments, you're going to evolve it over time. So you got to start with where you're most comfortable and most seasoned in your expertise, and then you're going to evolve and grow it from there.
Tina, this has been a pleasure if people want to find out more about you about the work that you do, what's the best way to get that information?
You can just hop over to twinflamesstudios.com and we are there. There's samples of our work. You can reach us there and we're happy to connect with you and explore, no matter where you're at in the process.
That's great. I will make sure that all the links are in the show notes here. Tina, this has been a pleasure. Thank you so much for taking the time today.
Thank you, Bruce.
Thank you for tuning in to today's episode. Be sure to subscribe using your favorite podcast app, so you don't miss our future episodes. See you next time.
About Scaling Up ServicesScaling Up Services is a podcast devoted to helping founders, partners, CEOs, key executives, and managers of service-based businesses scale their companies faster and with less drama. For more information and a list of recent episodes, please visit www.scalingupservices.com.
About Eckfeldt & AssociatesEckfeldt & Associates is a strategic coaching and advisory firm based in New York City and servicing growth companies around the world. Founded and led by Inc. 500 CEO Bruce Eckfeldt, E&A helps founders, CEOs, and leadership teams develop highly differentiated business strategies and create high-performance leadership teams who can execute with focus and rigor. Leveraging the Scaling Up, 3HAG, and Predictive Index toolsets, the firm has worked with a wide range of dynamic industries including technology, professional services, real estate, healthcare, pharmaceutical, and cannabis/hemp. For more information, please visit www.eckfeldt.com or email at info@eckfeldt.com.
Did you know one of the most powerful ways you can connect with your clients is through podcasting? You can learn more about the benefits of podcasting, what questions you need to answer before you begin your podcast, and how Twin Flames Studios helps get your voice into more ears on my guest interview with Bruce Eckfeldt on the Scaling Up Services podcast.(Scaling Up Services Podcast with Bruce Eckfeldt, October 2021)
Tina spoke with Bruce Eckfeldt on the Scaling Up Services podcast to discuss how podcasts hone your brand, provide evergreen marketing content, and create deeper relationships.
In this episode, you'll learn:
Why audio is one of the most intimate mediums for storytelling
The top questions to ask before you start your podcast
How podcasts can revitalize your marketing and expand your reach
Bruce Eckfeldt Are you a CEO looking to scale your company faster and easier? Check out Thrive Roundtable. Thrive combines a moderated peer group mastermind expert one on one coaching access to proven growth tools and a 24/7 support community. Created by Inc. award-winning CEO and certified Scaling Up Business coach, Bruce Eckfeldt, Thrive will help you grow your business more quickly and with less drama. For details on the program, visit eckfeldt.com/thrive.
Welcome, everyone. This is Scaling Up Services. I'm Bruce Eckfeldt. I'm your host. Our guest today isTina Dietz. She is the founder at Twin Flames Studios. We're going to talk to her about the work that she does with companies helping them with creating content, with promotion. This is a really kind of interesting topic. I think so many service companies based their marketing, based their sales and lead development, based on thought leadership and getting content out in the world. And there's so many different types of content and so many different ways you can do it. I really think they–obviously I love podcasting–but you know, podcasts, audiobooks, you know, spoken word kind of content, there's so many things you can do with it. There's so many things you can use to generate awareness, generate thought leadership, generate leads. I'm excited for this and excited to hear Tina’s story and how she got into this this world of audio content production and what she's been doing with service companies. So, with that, Tina, welcome to the program.
Tina DietzHey, Bruce, thanks for having me.
It's a pleasure having you on. So before we dive into what you're doing with Twin Flames right now and stuff, why don't we talk a little bit about you and get a sense of your background? Give us the story. What was your professional journey? And how did you get into what you're doing today?
Well, like most entrepreneurs, it's fairly stupid. It's just like, “Well, how the hell did this happen?” Yeah, yeah. And that's, and that's what we hear more than everything. If you had asked me, you know, when I was growing up, if, you know, in 25 years or whatever, you're going to own a company that produces audio content in the land of thought leadership for service-based companies. I'm sorry, what? What, what? It didn't even exist, right? You know, at the time?
So my upbringing was I had a younger sibling–that was a business. My parents owned a business that they started when I was three years old. It was my younger sibling, and I hated it. It was a wood burning stove and fireplace business. So real sexy, awesome. And basically, that was my constant companion growing up. So I was steeped like a tea bag in entrepreneurship. From a very young age, I started answering phones when I was four and going to trade shows when I was six, I do a whole talk will have to do another time maybe on how I found my purpose in life through the Ginsu knife demonstration at a local fair. So that’s a whole thing, that's the whole thing. And, you know, I never really thought I'd own a business, but I became a therapist–for a number of reasons. Childhood was not a great place. But you know, lessons learned. It's one of those things. And I've spent a lot of time in the world of personal development, in leadership and all of that. So cultivating myself, of course, created in me a desire to see what else could be done for other people.
That led me to coaching and consulting, which then ended up leading me to podcasting and ultimately to audio production. Basically, through a paid hobby I had as a voice actor. You know, I'm an entrepreneur, we can't have regular hobbies, we have to have hobbies that pay us. That's the way it works. We can't have normal hobbies. So I was a voice actor on the side and taking some classes and masterclasses in audiobook narration. And I had this chocolate and peanut butter moment, this light bulb, aha, that, “Oh, my God, why aren't all my clients and colleagues who are doing best selling campaigns and producing books, why aren't they doing audiobooks?” And that was, as Michael Gerber from The E Myth says, you know, my “entrepreneurial seizure” that led me to investigate the world of audio and led me to a big gap in the market and dove into that.
I took over my business within a year of starting to offer services in this big market gap of done-for-you audiobooks, and also the corporate side of podcasting. And that is kind of was the best decision that I ever made. And so I went from basically being a solopreneur, consultant who'd worked with more than 20 industries in eight countries to being the CEO of a company that now produces content in the land of audio that changes lives and hearts and minds for service-based companies and making sure that they're having this beautiful, human, authentic voice of their company that comes through this medium of audio.
Yeah, I'm curious. You've had a couple of different kind of pivots in your commercial world and career what are some of the things that you had to learn or had to kind of change about your thinking, your leadership, your approach during those pivots?
Bruce, I thought you said this was only a half hour podcast.
The top two. Just the top two.
The top two. One: choose who gets in your ear very carefully, very carefully. I'm very much of a happy puppy kind of person. I'm just like, “Yeah, let's do it. Let's change the world. Let's make it happen.” I have a lot of enthusiasm and energy and kind of that visionary habit–you see something and you want to make it happen. And it took me a long time to really learn how to vet the people that I was working with, or who I was throwing in with, because I assumed for a long time, in a very naive way, that everyone had the same values that I did around integrity and communication, and, you know, working together and making sure everybody wins. And it doesn't always work that day. Most people, most people, 99% of people on the planet are doing their best. But you know, problems and challenges that come up, don't always bring out the best in people. Sometimes it brings out the worst in people. And so learning how to create relationships over time and cultivate those relationships carefully has been a huge game changer in my world to keep things consistent and growing in the right direction.
And the other piece of the puzzle has been, you know, doing my own inner work. I'd say all the time that we were born with two voices: the voice you speak with and the voice that speaks to you. And working on the voice that speaks to me has made the biggest difference in anything that I've done as a leader, as a business owner, as a partner, a wife, a mom, you know, on any of that, to cultivate that inner world–and I could do many, many, many hours, and all the things that have happened there. But suffice to say it's been a journey.
That's a really great, that's a great realization. And yeah, I think it's, you know, time is your most precious commodity and where you spend it, you know, how you spend it, who you spend it with, are all kinds of things that are really going to influence your success and what you end up doing. Tell me a little bit about kind of why audio content? I mean, what's your kind of take on the world? You know, that we're in today? Why is audio content so powerful, so important? Why have you chosen to focus on it?
Well, going back to what I said a moment ago about our internet, our voices, it's something every human being on the planet is born with. And it's something that cannot be taken away. And speaking, as someone who has felt in the past that my voice was taken away and was suppressed, having that voice and having a place at the table to have that voice heard, is incredibly valuable. And so, everything that I have done, and what we do as a company with Twin Flames, is designed to give people a place at the table so that their voices are heard. And then it creates this incredible ripple effect that you know, podcasts and audiobooks are some of the lowest hanging fruit on the planet for people to start changing their lives.
If we can be a part of more leadership voices and more positive voices and more great information, reaching people all over the world, so that they can start to change their lives. That is a really powerful place to be. It is really about making the world a better place one kind of drip of audio at a time. And audio is very, very, very intimate compared to most other forms of media. It's single focus. Most people listen to audio right into their ear. So there is a neurological connection that's very powerful between, you know, the earbud I have in my ear, and the center of my brain, the amygdala, the hippocampus, all of those things. It's not just higher brain functions being impacted by the voice. And so there's an intimacy created in an impact that's really important. And storytelling, of course, is incredibly powerful worldwide. It's something that connects all of humanity. So when we bring all these factors together, neurological, you know, storytelling, how we're wired, the universal power of the human voice to create relationship–it's a very, very powerful medium. And it can be used in so many different ways and sliced and diced, and at the pace we're living at, you know, audio is the most portable form of media. You can listen when you can't read you can listen when you can't watch. So you know, it's never gone away. It's never going to go away. And all of those things together make it what I consider the perfect storm for perfect content.
Yeah, I was like that idea that audio content literally gets you in your prospect’s head.
Mm-hmm. Yeah, you got it.
So what are all the kinds of formats these days? I mean, we kind of went from you know, I date myself accidentally when I say I'm listening to a book on tape or something.
I know, right? Me too.
It's morphed so many times, like what is your kind of how do you kind of lay out the scope or the types of audio content that that you have at your disposal these days?
Well, we usually start with a primary form of content, which is generally a podcast. Podcasting, of course, is something that is hot right now. I’m on one as we speak, and it provides a nice bulk of content to start with, and a framework to start with. So unlike a video, the average video watcher will watch two minutes, but the average podcast listener will listen for 40 minutes.
And it's actually much harder to create short form content than it is slightly longer form content. We have thoughts, you know, curating what we say, you know, the brevity or like cutting things down to its core is much more challenging than this kind of a conversational format. And so, it allows people to be very natural, and very expansive in what they're talking about to dig into nitty gritty and to know that the listener is still going to be interested more than two minutes in, so you're not trying to pack things in. So we start with a longer form 20-30 minute podcast, usually sometimes longer, sometimes shorter, but that's on average what it is. And that gives us a lovely bulk of content to work with.
From there, there's all different ways to slice and dice that type of content, repurpose it, reuse it. And the authenticity that comes through when you're using audio and using this type of format is really important to reach people on a deeper basis, rather than just an informational basis.
Yeah. And when you look at companies, what are I guess, what are some of the companies or situations that are best served with audio content? Like who can really benefit from this form of content?
Well, we love working with relationship-focused, service-based companies. People who, when they're working with their clients, they have long-term relationships with their clients. For example, companies, which seem very dry, but there's a lot of content available in the financial world, in insurance, for example, education of varying kinds, and even things like retail, retail conglomerates, and things like that, that are creating more experiences. Travel can be served in this way, as well, although it does, definitely does need to be paired with the visual aspect as well. But it can be really, really, really beautiful. You will see a lot of influencer podcasting, that's generally not our super cup of tea.
We do a lot of work in the leadership space, though, helping to humanize brands that are large, and give the brand an avatar because we don't really do business with faceless, nameless corporations. We want to do business with people. So being able to communicate brand values and culture and leadership and innovation through the avatar of a podcast host is extremely powerful. Another industry that benefits a lot from podcasting is healthcare. And all of these have constraints with compliance and communication and legal and all of that. But we're able to navigate all of those waters, as well.
Yeah, yeah. So what are some of the other challenges? If you are interested in developing audio content? Like what do you need to kind of consider or think about setup?
The lift is largely at the beginning when you're–well with any type of content, right, so you have to decide that has enough value that you're going to spend the brain capacity and the bandwidth and the time to work with a company like ours, so that we can help you shape that voice and shape the type of content that's really going to benefit you. So choosing that it's going to be a priority.
And then having deep, intimate communication and regular awesome content are things that you really want to do, you also need to decide in terms of you know–and we work with our companies on this–like who's going to be hosting, who's your avatar, who's your people or person that you're going to be featuring. And there's a lot of creative ways to work with that scenario, as well. Everything from solo hosts to two hosts to a panel discussion and everything in between. There's, there's a lot of different ways to manage those kinds of questions, particularly if there's multiple people inside of a company who want to be at the forefront being that avatar for the company, that's all completely manageable.
Another thing the company really needs to decide is if their marketing department, and their team, how we're going to dovetail this with their other strategic initiatives. Podcasting should be one piece and audio should be a piece of a larger strategic picture for a company. It should never be a band-aid or just an outlier. It needs to be integrated because it is something that has high strategic value, and can augment or replace creating content in other areas like blog posts, social media post images, articles for industry publications, and even events and getting used in events in different ways. So, there's a lot of applications and being willing to dive into the strategy is super important.
And what goes into that strategy? What questions are you asking or what do companies need to think about, you know, in terms of understanding kind of the bigger picture strategy before they really get into, you know, executing a particular kind of audio content strategy?
Yeah, we like to get into working with their marketing team. and finding out what are their core values that they're looking to communicate. What is that mission? What is their vision for their company, and then building out kind of an avatar of their host, not of their audience, but of their host. You know, if you had to personify your company, who is kind of that person and that spokesperson to do that? That's certainly an area that we start with, we also need to look at, as I mentioned, their current strategic initiatives. What's already working for them in terms of their marketing? How can podcasting build upon that and make it even more robust? And what are their pain points that we can address that are challenging?
So one of the pain points we run into a lot with companies is just the generation of content to begin with, particularly from a very busy team. A larger company, you know, when you ask somebody to go and say, “Hey, would you write a blog post on this?” somebody who's a technician or a salesperson or whatever, they may not be a writer to do that. Using interview techniques, we can extract and pull really wonderful, real conversational information from team members that can be pulled into podcasting content, or then even turned into articles or ebooks or, you know, other types of content, as well. And the creation process becomes 100 times easier. And this is, of course, scalable for any size company to do that, whether we're working with a sales team, or we're working with, you know, a CPA firm.
Yeah. You mentioned a couple times the idea of leveraging the content, what are some ways that you can kind of use the, the initial content, leverage it in different ways? You know, repurpose it. What are some things that companies should be thinking about when they develop a kind of a content strategy, starting with audio content?
Sure, I'll kind of walk you through a whole process, potential process flow on that. So let's say your podcast gets made, and the audio content is going out to 20-30 different audio distribution platforms, everything from Spotify to Apple podcasts and whatnot. So it lives all out in the world of public podcasting. Well, then the full edited transcript of that podcast, along with an embedded player, which has a number of features on it that are really helpful for the listener, click to tweets, and custom captioned images are all embedded on the website, usually in the form of a blog post. So we have, first, fresh content that goes into your blog.
And secondly, this is all gorgeous for your search engine optimization. Google loves fresh, long form conversational content, because Google is moving towards AI for their search engine optimization. This longer form conversational podcast content is so helpful for SEO, particularly with all the bells and whistles to kind of go along with it. So, from there, you can take the we have always have a little summary at the top and we have our quotes that are pulled out. Those are repurposed into social media posts, usually either on say a company page on LinkedIn that are then shared with the employees, shared with the team so that then they all can share those posts as well.
We also pull out short clips, little highlights from the podcast and turn them into what are called audiograms, which are little shareable, closed-caption dynamic videos. Those are also shared on social media. And one of my other favorite places to use audiograms is to embed them in related blog posts on the site that aren't necessarily the podcast episode, but maybe related content. So then you are cross-pollinating your website content and also creating a more dynamic experience for somebody visiting your website, because now you've got this lovely little 30-second to one minute long video that's breaking up the content on a related post and maybe getting people interested in staying on your website longer. Yeah, so those are just a few of the things that you can do.
We even recommend that whoever is the guest on the podcast, or even the host, depending on the situation, repurpose the link to their podcast on the publication section of their LinkedIn profile. A lot of people only use articles or blog posts, but you can use your podcast interviews as part of your publications list. And that helps build out, of course, your LinkedIn presence. For those folks of us who are in the B2B world or in the, you know, the business world. It's really nice to have that additional fresh content on your LinkedIn profile to kind of keep you top of mind for people.
So those are just a couple. Those are just a couple elements. And the other big one we see a lot of is turning podcast content into industry publication articles. So basically having writers–either folks we've introduced you to, or folks on their team. One of our companies that we work with primary tax solutions, they're a specialty tax company, and they've now had six articles based on their podcasts–content produced and published in publications like Accounting Today.
Yeah, I love that idea is like you create one piece and then you can find lots of different ways. Oh, my goodness repurposing it makes it so much easier or just create so much more leverage in terms of the work you do. What are some of the challenges? Certainly, when I started podcasting, you know, it wasn't, there was some hesitation and trepidation about kind of really getting into this and putting myself out there like that. What do you do to help folks who, you know, are considering this, but they're not quite sure they have maybe some, you know, maybe a little bit of fear around some of this stuff. You know, creating this content, really putting it out there–what are ways in which you help them kind of evaluate and create an opportunity for them to really get into this space?
It really just, it lives in the world of conversation. So, Bruce, would it be accurate to say that, you know, one of your big considerations was time?
Oh, absolutely.
Yeah, yeah. And that's really the biggest thing we have to talk about is, where are your priorities, and where is your time going to be, because even if we're handling 90% of what has to go into the podcast production, we're still going to need, you know, some time for the marketing team and of course, the host and things like that to spend some time in that arena. So it just really has to be a priority, and they need to be well suited. So there's a lot of evaluation that goes on at the beginning, everything from talking about, like I said, the creation of kind of this avatar. We even use thought leadership archetypes that we have developed based on the 12 Jungian archetypes to help kind of shape the brand of the podcast in conjunction with the company's brand to make sure that there's this consistent voice.
So everything that we do really lives in relationship and inquiry and curiosity. And and then from there, the strategy, but we come at it–I would say that, you know, a lot of times I'm practicing my “Business Buddha” and that means I come from a place of non-attachment. It really has to be all about the clients and not about us and seeing what's going to be best. And sometimes it's not the best solution for that company, or it's not the right time. Sometimes it's the absolute perfect time, and the company is absolutely 100% ready to go. Sometimes there's a little bit of a delay until a few ducks get in a row and we say, “Hey, you know, you really should have X, Y, and Z handled before we start this process.” So it always has to be in the best interest of the company, so that we can get the best product, because, as you know, Bruce, podcasting isn't a one and done deal. It's a long tail game. Yeah, you know, so we got to have time.
Yeah, no, let's dig into that just a little bit. ‘Cause I find I see a lot of podcasts out there that get to like episode eight.
Yeah.
You know, big plans, big ideas, and then, you know, just, you know, a big initial push, but, they just kind of fade quickly. What are some things that can help you to prevent that or will help you, you know, kind of be in it for the long game?
Well, most of our companies, we recommend starting with a bi-weekly schedule, instead of a weekly schedule. You can always add episodes. You can always add frequency as you go. But bi-weekly gives enough frequency for folks to really get content out on a regular basis without it necessarily being an overwhelming time commitment. We also work to develop out the content calendar, and make sure that we've actually got, you know, 12 or 24 potential episodes kind of planned out. And then many times we're helping with, you know, getting the guests on. You know, let's look at your networking list. Who do you want to have on and how can we help you facilitate that communication, the guest preparation and making the actual recording process as easy as possible for folks? You know, you and I both use an interface that's very easy to get on. You're using was it Tricast here. Is that what we're both on?
Yeah.
So Tricast, Squadcast, Riverside FM–there's a bunch of them that really helped make the recording process very high quality and very easy, no matter who you are, where you are, as long as you've got a relatively decent internet connection. Yeah, and we help facilitate those with live direction, sometimes, helping people actually kind of feel comfortable, relax them. We do episode preparation sometimes and actually create the outlines for episodes for companies and working with their marketing team to make it easier for them to just have a nice flow of every episode. And of course, any kind of host or guest training when it comes down to the actual vocal or interview side of things. It's really a matter of finding out what are the needs, what are the desires, and creating the right solutions to fill it. There's no cookie cutter solution.
Yeah. And are most of your clients looking to develop leads for like a lead funnel or what are the outcomes that sort of the tangible business outcomes that you're typically focused on with clients?
The tangible outcomes that clients are usually looking to focus on are multifold. Podcasting of this particular kind is a beautiful combination of relationship marketing, influence marketing, and content marketing. So we're looking to have guests chosen strategically that are not necessarily leads for their company–there's a whole philosophy of podcasting that you interview people you want to have as clients. That's not really where we live. The companies that we work with are well-established. They're doing very, very well in their fields. And this is really a move from having a brand to becoming thought leaders in an industry. So it has more to do with influence and high quality content than it does with directly getting leads.
But that being said, it usually–well, actually, it always–it always ends up in developing leads, because collaborations come out of the guests that you have on the show, out of the visibility that you have, out of the elevation in the industry of now becoming a media presence, all of those things happen, and it is largely because podcasting opens doors when it comes to relationships. You know, our clients are always looking to have high quality guests on their show, and then following up with those guests afterwards to help deepen that relationship and develop collaboration inevitably adds leads to additional opportunities and more leads 100% of the time.
Yeah. And what recommendations do you have for folks in terms of kind of picking subjects, things that you're going to weave into your conversations, finding guests? I mean, how do you go from, “Hey, I want to start a podcast, I want to, you know, have these sort of business outcomes,” to actually getting things scheduled and figuring out what you're going to talk about?
Oh, okay, that's a big world. So let's break it down just into a couple of first steps. One is to look at your values. What do you want to be known for? You know, who are you in in the world? What does your company want to be known for? And what are your brand values, the pillars that you operate by that you want to make sure it get communicated out to an audience?
Then there's a little bit of a Venn diagram. You've got your brand values and your culture, and then you have what you're really good at, you know, what's your areas of focus, and you're going to overlap those two areas on each other. And then the third area that you're going to your trifecta, a little three circle Venn diagram is going to be how do you want to communicate it?
So when you're talking about podcasting, you have to have somebody on your team who's got a proclivity towards a microphone. In some way, shape or form, they have to have a desire for it. Because otherwise you're going to end up you know, like, like Ben Stein in Ferris Bueller's Day Off. “Bueller, Bueller? Bueller?” It's got to be dynamic, right? You somebody who is inclined. So that you know, so then you got your format of your show. So you've got those three pieces that you want overlap to find kind of your sweet spot in podcasting. And I will say, that's where you start. Podcasting is one of those things, just like I hate to say it, a website. That is, you're always evolving over time, and you're going to have seasons. You're going to have segments, you're going to evolve it over time. So you got to start with where you're most comfortable and most seasoned in your expertise, and then you're going to evolve and grow it from there.
Tina, this has been a pleasure if people want to find out more about you about the work that you do, what's the best way to get that information?
You can just hop over to twinflamesstudios.com and we are there. There's samples of our work. You can reach us there and we're happy to connect with you and explore, no matter where you're at in the process.
That's great. I will make sure that all the links are in the show notes here. Tina, this has been a pleasure. Thank you so much for taking the time today.
Thank you, Bruce.
Thank you for tuning in to today's episode. Be sure to subscribe using your favorite podcast app, so you don't miss our future episodes. See you next time.
About Scaling Up ServicesScaling Up Services is a podcast devoted to helping founders, partners, CEOs, key executives, and managers of service-based businesses scale their companies faster and with less drama. For more information and a list of recent episodes, please visit www.scalingupservices.com.
About Eckfeldt & AssociatesEckfeldt & Associates is a strategic coaching and advisory firm based in New York City and servicing growth companies around the world. Founded and led by Inc. 500 CEO Bruce Eckfeldt, E&A helps founders, CEOs, and leadership teams develop highly differentiated business strategies and create high-performance leadership teams who can execute with focus and rigor. Leveraging the Scaling Up, 3HAG, and Predictive Index toolsets, the firm has worked with a wide range of dynamic industries including technology, professional services, real estate, healthcare, pharmaceutical, and cannabis/hemp. For more information, please visit www.eckfeldt.com or email at info@eckfeldt.com.
Have you ever considered that your voice is an instrument and your thoughts and beliefs are the music you’re playing? If you want to learn how to “tune” your voice, take a listen to my guest appearance on the new episode of the More than a Few Words podcast, hosted by Lorraine Ball.(More Than a Few Words Podcast with Lorraine Ball, September 2021)
Recently, Tina joined Lorraine Ball on the More than a Few Words podcast to talk about how to use your voice to deepen your connection with others, enhance your credibility, and strengthen your leadership.
In this episode:
You'll discover the 5-7 different vocal qualities that are highly associated with credibility, trustworthiness, and perceptions of leadership
How these elements impact your career and income
Techniques to sound more professional, confident, and knowledgable
Lorraine BallHave you ever thought about what an amazing instrument your voice is? How the tone, the pitch and the tempo of your speaking voice can change how people view you? Well, that's what we're going to talk about today. Okay, here's the show. Welcome to More Than a Few Words – a marketing conversation for business owners. MTFW is part of your digital toolbox and this is your host, Lorraine Ball. I grew up in New York. I have a slightly nasal New York accent. That's part of my voice. But over the years, I've certainly worked to try to moderate that. And it is important that you do, because you can create an impression with your voice. That's what we're going to talk about today. And I couldn't think of a better person to have this conversation with than Tina Dietz. Tina's an award-winning and internationally-acclaimed speaker, audiobook publisher, corporate podcast producer, and vocal leadership expert. She has been featured on media outlets, including ABC, INC.com, Huffington Post, and Forbes.Tina's first podcast, The StartSomething Show, was named by INC Magazine as one of the top 35 podcasts for entrepreneurs. Her company, Twin Flames Studios, amplifies the influence of brands and leaders through high ROI audiobook and podcasting solutions. Tina, welcome to the show!
Tina DietzThanks, Lorraine. I really appreciate you having me on.
I am so excited to have you here, because this is something I've worked on a lot over the years and I think it's really important. But why don't we start with the question: What are the important qualities of someone's voice that makes them an effective leadership voice?
There’s about seven different qualities that are highly associated with someone's credibility, trustworthiness, and perception of leadership when it comes to vocal qualities. And the research around this is a little bit astounding. For example, Duke University did a study of almost 1000 CEOs, and found that on the topic of pitch alone, CEOs who had a lower pitch to their voice, had more tenure, commanded larger companies, had more perception of credibility and leadership, and made more money to the tune on average of an additional $180,000 per year.
And, you know, I know a lot of women like myself are like, “Crap!” You know, that's not necessarily a good statistic for us. But it's not that alone. The most highly, highly, highly associated vocal characteristic with credibility, leadership, trustworthiness is tempo. And this isn’t a particular tempo, it's your natural tempo. And this has to do with how we perceive somebody's breathing and their natural rhythm—the rhythm of their voice. So if you're, if you're talking a little bit too fast, and you're kind of gasping a little bit and all of that, that shows that you're maybe a little more anxious or nervous or not present. If you're talking slow, and a lot of pauses, then that may show that, again, you're not present and not confident or not sure of what you're saying. So those are two aspects of vocal qualities that really have been shown in research to make a difference. Other ones are sonority, which is the pleasantness of one's voice, articulation, as well as flow. And flow and tempo and articulation all kind of go together, as well.
And, you know, I know a lot of women like myself are like, “Crap!” You know, that's not necessarily a good statistic for us. But it's not that alone. The most highly, highly, highly associated vocal characteristic with credibility, leadership, trustworthiness is tempo. And this isn’t a particular tempo, it's your natural tempo. And this has to do with how we perceive somebody's breathing and their natural rhythm—the rhythm of their voice. So if you're, if you're talking a little bit too fast, and you're kind of gasping a little bit and all of that, that shows that you're maybe a little more anxious or nervous or not present. If you're talking slow, and a lot of pauses, then that may show that, again, you're not present and not confident or not sure of what you're saying. So those are two aspects of vocal qualities that really have been shown in research to make a difference. Other ones are sonority, which is the pleasantness of one's voice, articulation, as well as flow. And flow and tempo and articulation all kind of go together, as well.
So that's really reassuring to someone like me, because as soon as you started talking about it, I heard the deeper bass tone, having come out of a corporate environment, lots of men, I'm like, “Of course that sounds better to their ears.” And that's something that's really hard for me to change. But I can work on the flow, the pacing, some of those other qualities that make me sound more confident.
Exactly. But you know, and the good news is, is that everybody's voice is like a fingerprint. It's unique to us. So if you have an unusual voice, it doesn't mean that you have to fit into a cookie-cutter situation to be unique. You just need to be more of yourself. And the more that you work your voice out like a muscle, like you would take care of your body—it's a very complex musculature in there and your lungs and your throat and your neck and your shoulders, your face, everything combined—you know this, this beautiful orchestra happening inside of your body to get your voice out into the world. If you pay attention to it and work it out, it'll do wonderful things for you.
As a business owner, I'm thinking, “Okay, I'm not going to be doing big presentations, I'm not going to be standing in front of a room of 100 people. Does my voice really matter?”
Yes, yes, it does. It absolutely does. Because business is all about relationships. And every relationship you form, whether it's with a prospective client, it's with colleagues, it's at a networking group, it's on a phone call, it doesn't matter, you bring your voice with you everywhere you go. And you owe it to yourself, and you owe it to the growth of your business, your company, to bring your voice with you and to have it be a representation of who you are as a leader, and who you are as a brand.
Do you think that you have a different voice when you're at home or at work? Is it one voice? Or does it change based on the situation? And those are obviously the two extremes, but does your voice change in different situations?
Yeah, yeah, I think it does. Because we have a range, right? Just like you have a vocal range low to high, we also have a range of expression. And sometimes the expression that you use in business is not necessarily going to be the same expression you use with your kids.
That being said, I think most people draw two strong boundaries between what's in business, and what's really in your heart. And the more integrated we become from the inside and the outside, the more effective we become as leaders. So vocal leadership isn't really all about the external voice, it's about the dance between your internal voice and your external voice. It's analogous to a virtuoso musician. So, if you imagine your external voice is the instrument you're playing, and your internal voice—your thoughts, your beliefs, your message, all the things that make you who you are—that's the music that you're playing. So if you can learn how to create the arrangement of the music that you're playing, and pay attention to the external instrument, that's when you become a virtuoso.
Wow, I love the comparison between your voice and an instrument, because it really, to me, it makes a lot of sense. I can see that whole tuning and being pleasant to the ear. And even jazz sometimes is appealing to a certain audience. So I like that analogy, because it can be… your voice needs to fit the situation, it also needs to be kind of true to who you are. Are there things that we do with our voice that really work against us? That send the wrong message?
We could do it pretty easily. There's two in particular that in a business setting, and we're talking specifically about leadership and credibility, that are credibility killers. One is vocal fry. Now, if you don't know what vocal fry is, you can think about the Kardashians. So it basically makes you sound uninterested. And you actually will hear a lot of this in advertising when they're advertising to millennials and younger. Generally, when they're advertising to Gen X and older, you won't hear near as much vocal fry as you would, because it's more typical to hear in the younger generations, and they don't react to it as much as older generations do. So I do think we'll see this changing, but it's at the end of the sentences and it gets dropped down really low. And in the research that's been done—Gonzaga University did a huge study on this—regardless of who was evaluating the interviewees, anyone who was being interviewed that used vocal fry in their voice across the board categorically—age, race, gender didn't matter—they were rated as less credible and less desirable, less trustworthy to take a job. So it's a huge thing in career development: don't have vocal fry in your voice. That's a really big one.
And the other one that is similar—same thing, but different—is up talking the end of your sentences. And up talking the end of your sentences kind of makes you sound not credible, and then people think you don't know what you're doing, because your sentences sound like a question. A lot of times you can't hear it when you're doing it yourself, so you have to have other people listen to you. This happens a lot in networking situations when somebody is introducing themselves and they feel uncertain on the inside and that gets reflected to the outside. So a good thing to take note of.
Awesome. So as we're wrapping this up, I really want to encourage people to check out Twin Flames Studios—lots of S's in there for me to practice. But I really want to encourage people to check out all the wonderful information you've got to learn more about this subject, because I think being able to communicate and communicate with confidence is such an important first step for everyone and especially for business owners.
It sure is. We actually have a vocal leadership workout. If anyone is interested. And we don't have a landing page for it, but if you connect with me on LinkedIn, or through our website. We're happy to send you a copy.
Awesome. Well, we will make sure that we include all those links. Thank you so much for being a part of the show.
Thank you, Lorraine. This is wonderful. I appreciate you.
If you've enjoyed today's conversation and you'd like to find more resources for your business, be sure to check out the Digital Toolbox at DigitalToolbox.Club. Look for MTFW wherever you listen to podcasts. This is another episode of More Than a Few Words. Thanks for listening.
