In early January of this year, the tech giant Apple launched a catalog of over 25 audiobooks completely narrated by artificial intelligence. If you’ve written a book or have a podcast, this is some industry shaking news. AI is predicted to play huge roles in audio industries this year, and it shows no signs of slowing down. What does this mean for thought leaders? Is a robot coming to replace you?
Well, no. If anything, this is an opportunity to further use your authentic voice as an essential part of your brand.
First, let’s get one thing straight: the need for a human voice is not going away. AI audio is a great cheap option, but humans crave more depth than what it has to offer. AI cannot accurately add breathing into audio at this time, which is key for how humans listen and interpret the credibility of a narrator, as well as the emotional content. Inflection, modulation, sarcasm, and much more are all beyond the current technology’s capability.
Even more, AI audio runs the risk of dipping into the “uncanny valley,” a psychological phenomenon where people feel uneasy around things that appear similar to, but not quite human.
Our voices are invaluable resources, and the data shows this. Podcasts and audiobooks continue to grow at unprecedented rates. Take a look at the growth:
The podcasts and audiobooks that an ever growing audience are seeking out feature authentic human voices. Our unique speaking styles as thought leaders are something that AI can never replace. In fact, doubling down on our uniqueness by utilizing our voices as an essential part of our brands is a smart growth and marketing strategy that we can explore further in conversation together.
However, this isn’t to say that all AI is bad, or that it has no place in the audio industry. In fact, the judicious use of AI saves us on our precious resources of focus and time. Thought leaders and content creators can use up and coming technology to further their message. Take a look at some software you should keep your eye on this year:
As mentioned above, there’s no stopping artificial intelligence. And while the world is safe from a robot audiobook narrator apocalypse (for now), you can rest easy knowing that your authentic voice is your biggest asset. AI can only help you save time and broaden your reach this year.
Inspired to turn your Voice into influence and become a Thought Leader worth listening to?
So many writers dream of publishing their books, but if you don’t know where to start, the process of actually publishing a book can seem daunting! The process of publishing a book can seem like it’s shrouded in secrecy.
In particular, writers who have never published a book before often are filled with questions about how to publish, what their publishing options are, when to contact a publisher, what marketing will look like, and much more.
Here’s some good news: even though you might be overwhelmed, you can publish a book—even if you’ve never published anything before! There are so many amazing first-time authors whose stories have changed readers’ lives, and your story deserves to be told, too!
To make the concept of publishing a little more approachable, we’re going to share five things writers who want to publish their first book should know about the world of publishing!
1. There are a variety of ways you can publish your book.
When writers think about publishing their books, they often think about one of two things: working with big-name publishers (also known as traditional publishing) or self-publishing. And while these are both options, there’s a third option as well—working with a hybrid publisher.
Let’s break down the three most common ways books are published:
Traditional publishing: you typically submit your manuscript or pitch your manuscript to a publisher, often through an agent; the publisher in these cases often has more control of your manuscript, the layout of the book, etc., and the royalties you receive can vary from publisher to publisher.
Hybrid publishing: this is sometimes considered an option that’s in between traditional publishing and self-publishing. You still maintain a good amount of control over your book, but you’ll also work with editors and publishers who can do much of the technical work that’s involved in publishing a book (such as ensuring your book makes it to wholesalers, formatting your book, etc.).
Self-publishing: you have ultimate control over your book, and while you have the potential to keep more of the money you make, you also have to pay for editors, illustrators, marketing, etc., directly, and you will need to research the ins and outs of what’s needed to publish your book on particular platforms (obtaining your ISBN, creating and formatting your documents, etc.).
So, what’s the best option for you? It depends on your timeline, budget, patience, and goals. If you want to publish and retain total control over the process, want to keep the bulk of what you make off your book, are okay with doing some research, and you’re willing to independently hire editors and/or illustrators, self-publishing might be a good option. Hybrid publishing is a great option for writers who want to maintain control over their books but need some help with formatting, editing, and other behind-the-scenes things involved in publishing. Traditional publishing can be time-consuming, especially for first-time authors who don’t have an agent, but pitching your manuscript to a traditional publisher can lead to your book being picked up in some cases (though it’s not always guaranteed, of course).
Ultimately, none of these options are “better” or “worse” than the others—it all depends on what you want!
2. You can contact a publisher before your book is complete.
If you want to work with a traditional or hybrid publisher, you don’t have to wait until your book is complete to reach out. In fact, it can be useful to start working with a publisher well before you plan to publish your book!
Though every book will vary (and some publishers will have a preference as to when you submit your manuscript), manuscripts often go through several iterations. After a first draft is written, editors who work with your publisher (if you choose to work with a hybrid publisher or traditional publisher) will review your manuscript to look for any grammatical, technical, or developmental issues that may need to be corrected.
For authors who want to self-publish, it’s often a good idea to contact an editor (or several editors, depending on the length of your manuscript and the genre you’re writing in) soon after you’ve finished your first draft. Being open to revisions and suggestions from experts can help you create a more polished book, which translates to giving readers a better reading experience.
3. You don't worry too much about formatting if you're using a hybrid publisher or a traditional publisher.
Often, people worry about making their manuscript look a particular way before sending it off to a publisher, and while you do want your work to be legible, the format you send your book in is likely not the way your book will ultimately look if you work with a traditional or hybrid publisher!
That doesn't mean you want your formatting to be a total mess, of course—after all, being organized as you write will make the process of publishing less time-consuming!—but you don't necessarily have to spend hours or lots of money on trying to format your book yourself.
Most publishers are familiar with taking manuscripts written in Google Docs or Microsoft Word and formatting them as needed. Formatting is a part of the publishing process that publishers often take care of, so you don't need to buy pricey software that may not be needed on your end, to begin with.
If you're self-publishing, depending on the platform(s) you're using, you still likely won't have to spend too much on formatting; many platforms, such as Kindle Direct Publishing (KDP), offer templates that can be used for formatting.
Of course, if you're self-publishing and are struggling to get your format to look just right, don't hesitate to reach out to an expert who can help! You can find experienced individuals willing to help you format your book on sites like Upwork or Fiverr, for example.
4. It’s never too soon to start marketing.
Regardless of what method you choose to use when publishing your book, it’s never too early to begin your marketing efforts.
When working with a hybrid or traditional publisher, some (if not most, in some cases) of the marketing efforts will be done for you. With a hybrid publisher, you may be offered marketing packages that you can use when marketing your book, or you can choose to go solo if you’re a marketing whiz.
And when you self-publish, you’ll be the one who’s responsible for your marketing; in some cases, you might want to hire a professional, but some authors prefer to do the marketing on their own.
There are several great ways to market yourself and your book well before it’s published, including by creating a mailing list, talking about the publishing and writing processes on a blog or social media platform, creating a website for your book, paying for ads, appearing on podcasts…the list goes on!
By marketing your book before it’s published, you can build up an audience. An audience that knows you (aka a warm market) is generally more likely to purchase something of yours than an audience that doesn’t know you (aka a cold market). Plus, building an audience early ensures you can continue to share about future projects beyond your first book!
Of course, you can also market your book well after it’s been published, too, especially if your book is coming out in new formats, such as an audiobook, after the first printed edition of your book has been published.
5. You define what success looks like when it comes to your book!
Every writer has a different reason for publishing their book. Some writers want to entertain readers, some want to educate and advocate for a particular group of individuals, and others just want to share a story that’s important to them.
If you’re working with a hybrid or traditional publisher, spend some time talking to them about what your expectations are for your book. They can help you figure out what’s realistic and manageable, and what steps you need to take to meet your goals.
And if you choose to go the self-publishing route, it’s still important to clearly define your goals for your book—and do a bit of research to learn the best ways to meet them. You don’t have to wait until you’ve finished your book to start this process!
Just because you’ve never published a book before doesn’t mean the process has to be overly complex or difficult!
Whether you choose to self-publish, work with a hybrid publisher, or work with a traditional publisher, you can create and share your story with the world—it just takes some time, patience, and a willingness to learn and accept some outside help when needed.
What most surprised you, or what do you still want to know? Let us know your thoughts below!
More About Kim Eley
Specializing in personal development books and thoughtful children's books is the mission of Kim Wells Eley’s company, KWE Publishing; the common thread of both is to help people see what's possible and shift to a more enjoyable, fulfilled life. she says. As a writing coach and publishing consultant, Kim gives clients six steps to make their books a reality.
Kim is happily married to her BFF and has been for over 20 years. She’s a speaker; an author; a resident of Prince George, Virginia; a cat lover; a collector of orchids; and she gets all of her news from comedy shows.
Twelve years ago, over 80 percent of Americans reported that they held companies highly accountable for promoting diversity, ensuring human rights, and educating employees to take action (ConeInc.com Who’s Responsible?, 2010). More than a decade later, how has that accountability translated? How can we continue to battle unconscious bias in the workplace?
DEI is not a new and trendy idea, nor is it a “nice to have.” A corporate culture that promotes diversity, equity, and inclusion is an expectation-and for good reason. If your company is not diving in and doing the work to cultivate a culture where diversity is welcomed as the norm, you’re missing out. What gets unlocked with diversity is the endless innovation and creativity brought out by your employee’s authentic selves.
The human voice has qualities that transcend demographics. Various vocal features such as the “contagiousness” of laughter, structures and themes in oral storytelling techniques, and the detection of when someone is trustworthy via someone’s voice are hardwired into us as humans. The implementation of internal corporate podcasts allows for the diversity in companies and organizations to flourish, to reinforce and develop company culture and values, and democratize leadership.
But why podcasting? You might be surprised that research shows that audio-only communication can increase team-cohesion and productivity.
With audio-only communication and internal podcasting your organization can:
Develop better listening skills
Cultivate an environment to form deeper connections
Establish a culture of verbal equity
Decrease bias
Increase your team’s overall happiness
Reduce stress levels
Create psychological safety
Many companies are implementing podcasting as part of their DEI programs. Here are three powerful benefits of internal podcasting to promote and develop diversity and inclusion in the workplace with specific examples:
Podcasts give ERGs an opportunity to have a voice
Employee-led resource groups (ERG) promote diversity and inclusion by ensuring everyone gets an opportunity to have a voice.
Some great examples include:
Sodexo Diversity & Inclusion is one of the company’s six strategic imperatives, including their DEI podcast, with 25 percent of the executive bonuses linked to diversity objectives.
The Lehigh University podcast, featured in PodBean. When asked, “Is there a wider value to the podcast?” This was the response:
“The podcast has allowed staff members’ stories to have greater reach than their normal range might offer. For example, one of the staffers is a role model to, and supportive of, the LGBT+ community at Lehigh. Students and faculty members who otherwise may not know, were made aware of this person's commitment to being an important resource. Another episode featured the story of the university’s performing arts center director. This story served both to highlight the diverse careers and paths to them at Lehigh and also to show people beyond the campus the many functions the university serves in the community,” Hillary Kwiatek.
2. Audio-only format decreases bias
Have you ever gathered with your team only to discover there are some who speak to one another more than others? They tend to seemingly speak one-on-one in meetings leaving several other team members out of the conversation. In other words, they dominate the meeting. As humans, we naturally tend to gravitate to those we like the most, whether intentional or unintentional. In-person and zoom meetings leave room for distractions from non-verbal queues to appearance. DEI in the workplace requires a multifaceted approach. Corporate podcasts decrease benevolent and unintended biases, as well as decrease the malevolent or discriminatory biases. Podcasts allow for us to become better listeners and establish a culture of verbal equity. Decreasing bias bolters company culture and creates new relationships.
“We show that when interacting partners have audio cues only, the lack of video does not hinder them from communicating these rules but instead helps them to regulate their conversation more smoothly by engaging in more equal exchange of turns and by establishing improved prosodic synchrony. Previous research has focused largely on synchrony regulated by visual cues, such as studies showing that synchrony in facial expressions improves cohesion in collocated teams” (Physiology & Behavior).
Anxiety, panic attacks, and lack of confidence can hinder our ability to speak when all eyes are on us. Zoom and in-person meetings can produce visual distractions and unconscious bias. In audio-only mediums, like podcasting, employees feel psychologically safe from those hindrances. Research shows that eliminating visual distractions and nonverbal cues can help. When we turn off the camera and rely only on audio cues, the conversation flows and improves cohesion in meetings. The ability to identify others’ emotional states by simply listening is a powerful tool that few of us fully access as leaders. Internal podcasting allows us to create that safe space and prioritization of listening.
The added benefit of internal podcasting in regards to reducing stress levels, is the ability of the listener to move while listening. Movement and exercise is important to manage and reduce stress levels, thus assisting in the prevention of or mitigation of anxiety and depression. Podcasting reduces stress levels, creates psychological safety, and improves your team’s overall happiness.
While podcasting as an audio-only format can remove unconscious bias, it can also highlight diverse voices (as we touched on in points one and two).
When companies weave psychological safety and DEI together, employees feel safe to bring their whole selves to work. Having a diverse workforce improves productivity, innovation, creativity, and saves organizations money (Nathan & Lee, 2015).
According to researchers from the University of Iceland, when supervisors actively listened to their employees, employees reported higher dedication and vigor. This correlated to an increase in reciprocal communication, more psychological safety throughout the organization and improved physical and mental health. Taken further, this indicates that when leaders establish an environment where everyone’s voice is heard and people engage in thoughtful participation, we create a climate where we can maximize strengths, address weaknesses and curb burnout.
Valuing diversity leads to psychological safety within organizations, fostering more positive, open-minded, creative, and better-performing employees.
Corporate internal podcasts can increase team-cohesion, creativity, and productivity by championing diversity, equity, and inclusion. The audio-only format of podcasts removes distractions and bias, creates a stress-reduced space for everyone, and provides an efficient method to highlight diverse voices to your entire organization. Click here to learn more about how to use podcasting to promote DEI in your workplace.
No one wants to work for an organization that doesn’t invest in their employees. We’re seeing proof of this with “The Great Resignation” that’s been happening throughout the US. According to Gartner, a Global corporate research company, lack of career development is a leading cause of employee attrition, with 40 percent of workers stating it as a key factor in their decision to leave.
Richard Branson said, “Train people well enough so that they can leave, treat them well enough so they don’t want to.”Training like this is challenging when your staff is handling multiple priorities and craving innovative, tech-savvy options. However, it’s worth it because organizations that offer better training solutions see improvement in employee innovation, productivity, and retention.
So, if companies know they’ll get better results, why do so many organizations struggle with having quality training programs? The truth is that it can be difficult to convey the wealth of knowledge your senior leadership has obtained over their years of experience. Another harsh reality companies face is how to access the information their employees consume when they’re sent to workshops and seminars. Having an efficient way to disseminate the information they learned may be hard to deliver all at once. And, what about the times employees don’t seem to retain the information or a way to easily reference back to it?
You’re in good company if you can relate to these issues. Training programs can be costly and time-consuming to deliver company-wide, but they don’t have to be. The fastest-growing segment in Human Resource spending is employee learning systems and the adoption of new tools and technology. Businesses across the globe are learning new ways to improve their employee’s continuous learning, including the use of internal podcasting for onboarding and training.
Why Internal Podcasting?
Benefits to using internal podcasts to improve your learning management system (LMS) include:
Podcasting democratizes mentorship.
Senior leadership can bring their experience and wisdom to the entire organization or individual departments (customized topics) so their time and energy are maximized while reducing the perception of favoritism.
According to a CNBC study, workers at practically every level are significantly less likely to quit if they have a mentor, and 90 percent of employees reported being happy in their job when they are being mentored.
Studies also show that when a company uses a mentorship program, they experience a 50 percent higher retention rate and 93 percent of employees believe their mentoring relationship was helpful.
68 percent of millennials who stay at their organization for 5 or more years have a mentor, compared to just 32 percent of those without a mentor.
Using podcasts for senior leaders to mentor “one to many” will eliminate most of the typical challenges mentor programs entail, including any perceptions of favoritism, coordinating and managing the process, identifying and developing qualified mentors, matching mentor to mentee, time constraints, and high costs.
Podcasting repurposes long workshops into bite-sized evergreen content.
Training programs that your company has invested in, such as workshops, can be turned into podcast episodes. This repurposes content into evergreen learning that is bite-sized and highly accessible via their LMS and/or secure podcasting apps.
Hiring trainers and consultants is an investment that can be fleeting. There is a lost opportunity to make the most of training that you’ve invested in by having these recorded and then transformed into accessible modules and podcast episodes to help with implementation and understanding of the material.
Finding extra time for employees to complete training can be challenging. Listeners stay engaged with short yet entertaining podcasts anywhere, anytime. Bite-sized information is more likely to be retained, so what better way for your employees to learn and develop than through podcasts.
Employees can go back and listen to podcasts as many times as they need for the information to sink in. Repetition is key to memorizing or understanding information and modifying or changing behavior.
3. Highly accessible
Internal podcasts are easy to consume and as accessible as music. Audio is available when team members can’t watch or read content, allowing learning to happen anywhere.
87% of people who listen to podcasts enjoy them because they can listen while doing other things. The top activities for listeners are exercising, driving/commuting, and doing housework.
4. Accommodates kinesthetic learning and reduces screen fatigue.
The average adult spends 11 hours per day of screen time, whether that is a computer, phone, tablet, TV, or other electronic device. “While this problem is more pervasive in office-based jobs, it does involve those who don’t work on computers as well, since many go home and spend hours on their phones and TVs after work,” says Vivian Tran, MD, internal medicine physician at Scripps Clinic Mission Valley.Excessive screen time causes a variety ofnegative health impacts, while podcasting gives your eyes a break.
Not only employees with an auditory learning style benefit from podcasts. Kinesthetic and visual-kinesthetic learners benefit as well. These types of learners tend to be less accommodated in many companies, given the sedentary nature of office environments and the long-held belief that most people are visual learners. However, more recent studies find that multimodal learning is more common in today’s workforce. Employees can listen on a lunch break workout, walking to another wing of the building, during their commute, or better yet while performing the task they’re listening about so they can learn while doing.
5. Provides a more personal approach than eLearning courses.
When employees are given the opportunity to learn more about their leadership team, more relatability and respect can be fostered. These connections help companies retain their employees, making your investment in them so much more rewarding.
Internal podcasts provide a more personal approach and increase retention of training materials when delivered with a storytelling style. The content can provide relatable stories, interactions, personal advice, and Q&As to enhance training.
6. Podcasts are perfect for employee onboarding.
Podcasts for onboarding introduce new employees to the mission, vision, values, and goals of the company. They also help communicate culture and DEI, get to know who’s who on a more personal level, and create a sense of belonging. “Organizations with a strong onboarding process improve new hire retention by 82% and productivity by over 70%” (The True Cost of a Bad Hire, Glassdoor).
Podcasts give new employees information that will help them be successful, including what is expected of them in their particular role. New employees and employees switching roles will feel more confident about their performance. It will also be easier for those transferring departments to develop new skills, learn new strategies or understand new SOPs.
For example, VMware, a virtualization company, implemented an innovative approach to overcome the challenges of training busy people. They implemented single sign on (SSO) and assigned training credits for each employee as they listened to each training podcast.
The quality of your employee training and ongoing learning opportunities are crucial to the lifeblood of your business in today’s competitive talent market. Your company can utilize internal podcasting to create training and development solutions that will solve its training and development woes and improve employee engagement. To learn more and book a time to explore how internal podcasting can foster more productivity, loyalty, and innovation on your teams, please Contact Us today.
Employee engagement can feel like a never-ending uphill battle. Companies never accomplish great things if their talent just shows up to collect a paycheck, but how do you ensure your employees feel connected to your organization, stay long term, and encourage others to do the same?
Internal podcasting is a powerful tool to cultivate a culture of employee engagement. Internal podcasts are usually produced with the help of a production company to privately reach their internal audience of employees and stakeholders.
It's no secret why using internal podcasting to improve employee engagement is catching on. Compared to other forms of media, podcasts are easy and inexpensive to produce — and their popularity speaks for itself. A whopping one-third of Americans listen to podcasts regularly, according to Buzzsprout.
Podcast listeners crave new and edifying content to listen to. In fact, the second most popular podcast topic is news according to Edison research. Why shouldn’t it be content that serves your company’s mission and builds your company’s culture? Your employees are used to listening to their favorite news and educational podcasts, so they will trust your corporate podcast as a relevant source of information for training and development. Internal podcasting reaches employees in ways that traditional meetings and corporate culture training cannot.
Done correctly, podcasts are a powerful tool to motivate and develop employees, ultimately leading to better team cohesion and talent retention.
So, how do you do it right? Here are five ways to use internal podcasting to engage, develop, and retain employees …
1. Highlight Top Performers and Rising Leaders
We’ve all heard that one of the best ways to improve moral and employee engagement is to recognize achievement. However, the big question is “How?”. You can only have so many pizza parties, and the “Employee of the Month” plaque is getting a little tired.
A better solution — feature a top performer or rising leader on the company’s internal podcast. This is a chance to shower good work with positive attention in a very public way. The podcast producer could:
Share a big win and highlight the team members responsible.
Feature promotions and rising leaders within the organization.
Recognize outstanding performers by name and describe their success.
Highlight top performers and leaders as subject matter experts where they can share a story or host a Q & A as part of a training exercise.
Employee recognition encourages excellence and creates a sense of shared purpose. It also improves engagement. Employees love to listen along and celebrate the success of their teammates and aspire to be featured on the company podcast as a reward for their contributions as well.
Business and tech consulting company Slalom puts this practice into practice with a segment of their Slalom On Air podcast called “Wins to Know,” highlighting big wins within the organization to its audience of over 8,000 employees.
2. Reinforce What’s Working in the Company
One of the advantages of podcasting is the opportunity to communicate a message to many people at a time. What better venue than a podcast to disseminate best practices, and training, so everyone in the organization can reinforce what’s already working and keep everyone on the same page?
Employee engagement, development, and retention starts with proper onboarding and training. Many savvy organizations are turning to internal podcasts for training, development, and onboarding procedures. For example:
Virtualization leaders VM Ware includes podcasts as mandatory training for new onboards, even using their back-end monitoring tools to verify completion of the training requirement.
3. Highlight Positive Culture Developments
Highlighting positive developments within the company doesn’t have to be limited to individual performance or business practices. The company podcast can also highlight examples of great company culture – teams or groups that took initiative to solve a problem or improve morale.
For many companies, an internal podcast became a cornerstone of company culture during the COVID-19 pandemic, when unplanned remote work led to the risk of a breakdown in company culture. As work from home and hybrid jobs remain popular, podcasts are an important tool to reach both on-site and remote employees.
Reinforcing corporate culture encourages other employees to do the same. They might not have even realized what goes into a healthy company culture or how they can actively contribute. Demonstrating it to them through the podcast is an efficient way to raise the bar for the entire organization.. Here are a few things to keep in mind when using podcasts to reinforce company culture:
Highlight your organization’s values and be sure your script aligns with your corporate culture
Invite employees to company events
Weave in personal stories, hobbies, or humor to improve engagement and inspire deeper connections among employees
Provide updates on company goals and vision
4. Unify the Team Behind a Story or Mission
One of the best ways to get an employee to regard a job as more than just a paycheck is to cast their role as service to a broader mission. Employees who buy into the mission don’t just have a job — they have a purpose. A team united around a mission is unstoppable.
How do you make a mission resonate? By telling a story. Storytelling is the oldest tool in human history for captivating an audience and uniting them around a theme. Use part or all of your podcast to tell the company’s story.
You may have heard of the importance of storytelling in business to grab your customers’ attention. Storytelling is also an excellent way to create connections between leaders and employees. Rather than only being told information, workers feel empathy and connection to their supervisors. Crank up the drama and don’t be afraid to make it personal. Employees respect their bosses more when they are vulnerable, have flaws and a compelling story that shares their leadership journey.
When healthcare administration company Signature Performance brought on two new C-level executives, the company used its internal podcast to introduce the new leaders, let them tell their story in their own words, and articulate their vision for their role and contribution within the organization. It was an opportunity to use the power of hearing someone’s voice to build connection and trust.
An internal podcast is easy to start, cost effective to produce, and simple to distribute. Best of all, it’s one of the best ways you can effectively reach and communicate with your company’s most important asset — its talent. Don’t waste the opportunity. Use your internal podcast to build team cohesion, foster positive company culture, and decrease turnover expenses by earning your employees’ commitment and loyalty for the long haul.
Do you have further questions about how internal podcasting can help improve your employee engagement? Contact us today.
Employee engagement can feel like a never-ending uphill battle. Companies never accomplish great things if their talent just shows up to collect a paycheck, but how do you ensure your employees feel connected to your organization, stay long term, and encourage others to do the same?
Internal podcasting is a powerful tool to cultivate a culture of employee engagement. Internal podcasts are usually produced with the help of a production company to privately reach their internal audience of employees and stakeholders.
It's no secret why using internal podcasting to improve employee engagement is catching on. Compared to other forms of media, podcasts are easy and inexpensive to produce — and their popularity speaks for itself. A whopping one-third of Americans listen to podcasts regularly, according to Buzzsprout.
Podcast listeners crave new and edifying content to listen to. In fact, the second most popular podcast topic is news according to Edison research. Why shouldn’t it be content that serves your company’s mission and builds your company’s culture? Your employees are used to listening to their favorite news and educational podcasts, so they will trust your corporate podcast as a relevant source of information for training and development. Internal podcasting reaches employees in ways that traditional meetings and corporate culture training cannot.
Done correctly, podcasts are a powerful tool to motivate and develop employees, ultimately leading to better team cohesion and talent retention.
So, how do you do it right? Here are five ways to use internal podcasting to engage, develop, and retain employees …
1. Highlight Top Performers and Rising Leaders
We’ve all heard that one of the best ways to improve moral and employee engagement is to recognize achievement. However, the big question is “How?”. You can only have so many pizza parties, and the “Employee of the Month” plaque is getting a little tired.
A better solution — feature a top performer or rising leader on the company’s internal podcast. This is a chance to shower good work with positive attention in a very public way. The podcast producer could:
Share a big win and highlight the team members responsible.
Feature promotions and rising leaders within the organization.
Recognize outstanding performers by name and describe their success.
Highlight top performers and leaders as subject matter experts where they can share a story or host a Q & A as part of a training exercise.
Employee recognition encourages excellence and creates a sense of shared purpose. It also improves engagement. Employees love to listen along and celebrate the success of their teammates and aspire to be featured on the company podcast as a reward for their contributions as well.
Business and tech consulting company Slalom puts this practice into practice with a segment of their Slalom On Air podcast called “Wins to Know,” highlighting big wins within the organization to its audience of over 8,000 employees.
2. Reinforce What’s Working in the Company
One of the advantages of podcasting is the opportunity to communicate a message to many people at a time. What better venue than a podcast to disseminate best practices, and training, so everyone in the organization can reinforce what’s already working and keep everyone on the same page?
Employee engagement, development, and retention starts with proper onboarding and training. Many savvy organizations are turning to internal podcasts for training, development, and onboarding procedures. For example:
Virtualization leaders VM Ware includes podcasts as mandatory training for new onboards, even using their back-end monitoring tools to verify completion of the training requirement.
3. Highlight Positive Culture Developments
Highlighting positive developments within the company doesn’t have to be limited to individual performance or business practices. The company podcast can also highlight examples of great company culture – teams or groups that took initiative to solve a problem or improve morale.
For many companies, an internal podcast became a cornerstone of company culture during the COVID-19 pandemic, when unplanned remote work led to the risk of a breakdown in company culture. As work from home and hybrid jobs remain popular, podcasts are an important tool to reach both on-site and remote employees.
Reinforcing corporate culture encourages other employees to do the same. They might not have even realized what goes into a healthy company culture or how they can actively contribute. Demonstrating it to them through the podcast is an efficient way to raise the bar for the entire organization.. Here are a few things to keep in mind when using podcasts to reinforce company culture:
Highlight your organization’s values and be sure your script aligns with your corporate culture
Invite employees to company events
Weave in personal stories, hobbies, or humor to improve engagement and inspire deeper connections among employees
Provide updates on company goals and vision
4. Unify the Team Behind a Story or Mission
One of the best ways to get an employee to regard a job as more than just a paycheck is to cast their role as service to a broader mission. Employees who buy into the mission don’t just have a job — they have a purpose. A team united around a mission is unstoppable.
How do you make a mission resonate? By telling a story. Storytelling is the oldest tool in human history for captivating an audience and uniting them around a theme. Use part or all of your podcast to tell the company’s story.
You may have heard of the importance of storytelling in business to grab your customers’ attention. Storytelling is also an excellent way to create connections between leaders and employees. Rather than only being told information, workers feel empathy and connection to their supervisors. Crank up the drama and don’t be afraid to make it personal. Employees respect their bosses more when they are vulnerable, have flaws and a compelling story that shares their leadership journey.
When healthcare administration company Signature Performance brought on two new C-level executives, the company used its internal podcast to introduce the new leaders, let them tell their story in their own words, and articulate their vision for their role and contribution within the organization. It was an opportunity to use the power of hearing someone’s voice to build connection and trust.
An internal podcast is easy to start, cost effective to produce, and simple to distribute. Best of all, it’s one of the best ways you can effectively reach and communicate with your company’s most important asset — its talent. Don’t waste the opportunity. Use your internal podcast to build team cohesion, foster positive company culture, and decrease turnover expenses by earning your employees’ commitment and loyalty for the long haul.
Do you have further questions about how internal podcasting can help improve your employee engagement? Contact us today.
Learn four ways podcasts can help solve common pain points of content creation and expand your reach.
By Tina Dietz, CEO Twin Flames Studios
When you’re trying to grow your business, you’ve got a huge amount of information you’d like to share with your audience. But taking everything you and your company are passionate about and distilling it into digestible content often feels like trying to capture a genie in a bottle. Despite your best efforts and highest motivation, it’s all too easy to wind up with content that’s inconsistent, doesn’t connect with your audience, or burns out your marketing team.
Not to mention that in the growing media landscape, it’s harder than ever to capture an audience’s attention. Their eyeballs are constantly pulled between social media, streaming services, hundreds of cable television channels, and millions of websites. But what if instead of eyeballs, you focused on ears?
According to Edison Research’s Infinite Dial 2021 Report released in March, about 80 million Americans (28% of the U.S. 12+ population) listen to podcasts weekly. 116 million people listen to podcasts monthly, a growth of 61.5% since 2018.
As a podcast producer and vocal leadership expert, I’ve seen firsthand how sharp companies increasingly turn to podcasts to solve their content conundrums. Let me take you through some of the most common pain points of content creation, and how you too can use podcasting to overcome them.
Single-use content
Tell me if any of these scenarios sound familiar:
You write a blog post that gets a lot of traction, but a week later no one remembers it
Your team designs a graphic for your website, but only uses it there
You create a social media post that works perfectly on one platform, but falls flat on three others
This is probably the biggest problem content creators and marketing teams run into. No matter how good these pieces of content are, they’re only ever going to be useful once—you can’t just repost them on a different platform. This leads to a never-ending cycle of constantly having to create immense amounts of new content, either for up-to-date engagement, multiple different platforms, or both.
Luckily, podcasts don’t have this limitation. You can take the content from a podcast and reuse it on a number of different platforms, simply by changing its form to adapt to different mediums. And each time you record a new podcast, all those platforms get up-to-date content.
The following six examples are ways you can repurpose podcasts:
Website embeds
Easily embed podcasts into your website so that the latest episode is always available to play with just a click on the front page. Visitors can listen while they navigate through your site or even continue as they switch to another tab.
Quote cards
Take the most memorable insights from your podcast hosts or guests and post them on social media as a one-look visual that your audience can quickly absorb while they scroll through their feed.
Video clips
Many podcast recording methods include video, so you can easily get another secondary piece of content from your podcast. Upload a full, optimized video to your YouTube channel or short, impactful clips to Facebook, Twitter, and TikTok.
Audiograms
An audiogram is a short media clip that layers an audio soundtrack over a background image and texts or subtitles, sometimes with other effects showing up as well. Think of it like a cross between a PowerPoint slide and an Instagram reel or YouTube short.
You can easily grab audio clips from your podcast and layer them over branded images and transcribed texts to create multiple audiograms from the same podcast. Then post them to social media, link to them in your email marketing campaigns, or feature them on your website to attract new listeners.
Transcripts
Some people still prefer the written word. Publishing transcripts of your podcast allows audience members to quickly scan for key phrases and ideas and jump to the point in the conversation that most interests them.
Google scans your webpages for keywords, and it’s easy for the algorithms to recognize them from a transcript. This helps your website’s search-engine optimization (SEO), leading to higher search rankings on Google.
Articles
Repurposing podcast content into blogs or articles are another way to create timely and thought-provoking content for the community or profession you serve. This could be on your own website as blogs or case studies as well as used for contributing blogs or trade publications.
The Paychex Business Series, a thought leadership-branded podcast from the global HR and payroll services business Paychex, is a great example of this multi-platform approach.
On the podcast’s main webpage, you’ll see weekly episodes with links to video of each episode on YouTube and audio on Apple Podcasts, Spotify, and iHeartRadio. The Paychex Business Series page also includes a few sentences summarizing each conversation, the timestamps of the topics covered, and a link to a PDF of the transcript for easy downloading and forwarding.
The podcast is promoted on LinkedIn, Facebook, and Twitter. One recent tweet from Paychex includes a link to the latest podcast, a short description of its focus on workplace mental health, and a 19-second video with stills of the podcast guest and one of her most impactful quotes from the conversation. The variety of content creates awareness of their message and promotes the podcast to multiple social media audiences.
Another example is Randy Crabtree, the host of The Unique CPA and his team at Tri-Merit Tax Solutions. They are now in their 3rd season of podcasting and went from building an audience from scratch to being in the top 5% of all podcasts, according to podcast data aggregator.
But, the real magic was how the podcast helped Randy Crabtree, the host, reach his goals. As a partner in the company, Randy is excellent in creating relationships and helping companies, but he didn’t consider himself a thought leader or influencer. Hosting the podcast allowed Randy to use his strengths as a relationship builder and generate content that he and his team were then able to turn into articles. They have become regular contributors to industry publications like Accounting Today due to their podcasting content, as they regularly turn their transcripts into thought provoking and timely articles for the accounting profession.
Because of his podcast, Randy also received a coveted mention in the Top 100 in public accounting because of his “excellent podcast.”
As you can see, each podcast can be turned into many pieces of content. Multi-channel marketing is an important process to maintain brand consistency and company growth.
Three other pain points of content creation podcasts can overcome are:
Inconsistent content
Let’s face it: it’s difficult to keep most marketing content consistent across platforms. In written blog posts, you have to follow grammar and style rules and keep the tone the same across multiple writers. Visual media must also remain consistent with brand color schemes and formatting. It’s easy to miss small (or even not-so-small) inconsistencies, especially when producing large amounts of content over time.
Podcasting solves this problem by holding all the consistency in its conversational format. As long as the length and topic(s) of your podcast stay the same theme, everything else can be flexible. The host and guests have room for a free-flowing conversation, without having to worry about going through a ton of edits or making everything look and sound perfect. Audiences already expect that every conversation is going to be a little different, so there’s no requirement to formalize a podcast besides a consistent introduction. After that, the space is all yours to share organic-sounding content that resonates with your listeners.
Trouble connecting with audience
We often struggle with the fact that the more overt our content is as an advertisement, the less likely potential customers are to want to come back to it. Gene Marks, host of the Paychex Business Series, is the first to admit that “nobody wants to have commercials or products jammed down their throats.”
Podcasting allows you to place your brand in the context of topics your audience already cares about. Tomorrow Comes Today, the branded podcast of UK wealth management giant St. James’s Place, features conversations with economists, journalists, and more on everything from success psychology to the role of investors in combating climate change. Content strategist Lauren Smith told podcasting company Podbean that the podcast has solidified St. James’s Place as a thought leader in the wealth management space.
Podcasts are edifying and enjoyable for both content creators and listeners. That’s the reason 80% of podcast listeners stick around for all or most of an episode. Podcasts offer a peek into a real conversation with real people, and provide real solutions to your content difficulties. You, too, can connect with potential customers more organically through podcasting.
Content producer burnout
If you or your company’s content producers report feeling burnt out today, they’re not alone. A recent study by content agency Vibely found that 90% feel the same way. Too many content producers are asked to spend too much time on mediums that don’t maximize engagement.
Mark Bussel, National Director of Learning and Development for the memorabilia ring company Jostens, used to spend much of his time creating an all-for-one newsletter. He recently turned to podcasts and told Podbean he was shocked at how easy they were to create and publish.
“We’ll take maybe 15 minutes to create an episode by putting a bumper on the front and back and adding a little bit of music,” Bussel said. “I am by no means a technical expert, but I’ve learned in a really short period that we can make it look pretty doggone good.”
As you can see, the magic of podcasts is that they are enjoyable for both marketers and target audiences alike.
For more information about how podcasts can work for your business, click here.
Podcasting is one of the fastest and easiest ways to establish authority – Let me show you how you can leverage it for thought leadership marketing.
It’s no longer only insider knowledge — podcasting is one of the fastest and easiest ways to establish authority. Whether you’re just starting to build a business or you and your company have long-established credentials, this online audio platform can catapult your influence beyond the capabilities of many other expert-building marketing platforms. Since there are now 65 million people in the U.S. listening to podcasts every month, thought leaders have an exciting opportunity before them to engage new audiences and build their brand.
Getting featured on TV or publishing a book still serve as gold standards for having achieved expert status, but podcasting has made it possible for even budding business owners to share their knowledge and expertise with a wide audience.
The advantage of this modern platform is that it’s open publicity — meaning the host has the freedom to generate the message and control the content. Podcasting also requires fewer resources and is more accessible because audio is available to consumers when text and video are not. The convenience of listening to downloadable audio files on smartphones or tablets has allowed for a new wave of attentive, on-the-go listeners.
The opportunity to reach your target market by using your personal voice offers an additional layer of communication to convey your company values and brand authenticity. Doing so deepens trust and develops loyalty. By using a conversational format, leaders have the freedom to articulate what makes their business unique, without using typical marketing jargon.
As you may have gathered, podcasting isn’t just for entrepreneurs. Bigger brands, industry leaders and corporations often miss a big opportunity by not taking advantage of this trend.
Below, we’ll focus on leaders who are looking to establish themselves as experts and develop their spheres of influence.
How Can You Get Started With Podcasting?
You don’t need to be a host yourself. One of the best ways to introduce yourself to a new market is as a guest. Hosts are hungry for content. They are searching for people like you to feature on their podcasts to keep their shows fresh and to provide value to their audience. Libsyn, one of the largest commercial podcast hosting companies, reports an increase from 16,000 hosted shows in 2013 to 22,000 shows in 2014 to 28,000 shows in 2015. These numbers are expected to continue to increase as more people become exposed to the platform.
The key is to connect with the hosts of shows most appropriate for your subject niche, and to do so in a way that’s personal — your chance of getting a response lowers dramatically if you have an assistant send an email.
Podcast hosts want a good fit on their show; if they decide to have you on as a guest, they will take the time to give you ideas on how you can most effectively reach their audience. One way to find podcasts that are looking for guests is to do a keyword search in iTunes or Google for shows with topics that appeal to your ideal clients or target market. iTunes is to podcasts as what Amazon is to books; it is the premier platform for broadcasting your audio message to an eager audience.
You don’t have to start with cold leads, however. The easiest opportunities for guest spots may exist under your nose, via your colleagues. Ask people you know who have been podcast guests to introduce you to the hosts of those shows. Referrals can go a long way in establishing credibility and building relationships.
If you have the resources, you can also use a booking service to acquire guest spots; there are several excellent companies that can take care of placing you on the perfect shows.
How To Leverage Podcast Interviews
Once you’ve secured a podcast spot, there are an extraordinary number of ways you can use, and re-use, this valuable material. You can now post audio clips on your website or blog; include audio clips in your media kit or feature them on your company profile page or LinkedIn page. You can share the audio across social media, or use the transcribed content for new articles or blog posts. A wealth of marketing assets is available at your fingertips when you have podcast content.
As thought leaders, experts and business owners, we’re always looking for ways to increase our exposure and to grow our communities of loyal followers. Podcasts are free to access, there are so many shows to choose from, and it takes virtually no technical know-how to get started as a guest. These characteristics make being featured on podcast interviews one of the best “New Expert Platforms” available today.
Did you know one of the most powerful ways you can connect with your clients is through podcasting? You can learn more about the benefits of podcasting, what questions you need to answer before you begin your podcast, and how Twin Flames Studios helps get your voice into more ears on my guest interview with Bruce Eckfeldt on the Scaling Up Services podcast.(Scaling Up Services Podcast with Bruce Eckfeldt, October 2021)
Tina spoke with Bruce Eckfeldt on the Scaling Up Services podcast to discuss how podcasts hone your brand, provide evergreen marketing content, and create deeper relationships.
In this episode, you'll learn:
Why audio is one of the most intimate mediums for storytelling
The top questions to ask before you start your podcast
How podcasts can revitalize your marketing and expand your reach
Bruce Eckfeldt Are you a CEO looking to scale your company faster and easier? Check out Thrive Roundtable. Thrive combines a moderated peer group mastermind expert one on one coaching access to proven growth tools and a 24/7 support community. Created by Inc. award-winning CEO and certified Scaling Up Business coach, Bruce Eckfeldt, Thrive will help you grow your business more quickly and with less drama. For details on the program, visit eckfeldt.com/thrive.
Welcome, everyone. This is Scaling Up Services. I'm Bruce Eckfeldt. I'm your host. Our guest today isTina Dietz. She is the founder at Twin Flames Studios. We're going to talk to her about the work that she does with companies helping them with creating content, with promotion. This is a really kind of interesting topic. I think so many service companies based their marketing, based their sales and lead development, based on thought leadership and getting content out in the world. And there's so many different types of content and so many different ways you can do it. I really think they–obviously I love podcasting–but you know, podcasts, audiobooks, you know, spoken word kind of content, there's so many things you can do with it. There's so many things you can use to generate awareness, generate thought leadership, generate leads. I'm excited for this and excited to hear Tina’s story and how she got into this this world of audio content production and what she's been doing with service companies. So, with that, Tina, welcome to the program.
Tina DietzHey, Bruce, thanks for having me.
It's a pleasure having you on. So before we dive into what you're doing with Twin Flames right now and stuff, why don't we talk a little bit about you and get a sense of your background? Give us the story. What was your professional journey? And how did you get into what you're doing today?
Well, like most entrepreneurs, it's fairly stupid. It's just like, “Well, how the hell did this happen?” Yeah, yeah. And that's, and that's what we hear more than everything. If you had asked me, you know, when I was growing up, if, you know, in 25 years or whatever, you're going to own a company that produces audio content in the land of thought leadership for service-based companies. I'm sorry, what? What, what? It didn't even exist, right? You know, at the time?
So my upbringing was I had a younger sibling–that was a business. My parents owned a business that they started when I was three years old. It was my younger sibling, and I hated it. It was a wood burning stove and fireplace business. So real sexy, awesome. And basically, that was my constant companion growing up. So I was steeped like a tea bag in entrepreneurship. From a very young age, I started answering phones when I was four and going to trade shows when I was six, I do a whole talk will have to do another time maybe on how I found my purpose in life through the Ginsu knife demonstration at a local fair. So that’s a whole thing, that's the whole thing. And, you know, I never really thought I'd own a business, but I became a therapist–for a number of reasons. Childhood was not a great place. But you know, lessons learned. It's one of those things. And I've spent a lot of time in the world of personal development, in leadership and all of that. So cultivating myself, of course, created in me a desire to see what else could be done for other people.
That led me to coaching and consulting, which then ended up leading me to podcasting and ultimately to audio production. Basically, through a paid hobby I had as a voice actor. You know, I'm an entrepreneur, we can't have regular hobbies, we have to have hobbies that pay us. That's the way it works. We can't have normal hobbies. So I was a voice actor on the side and taking some classes and masterclasses in audiobook narration. And I had this chocolate and peanut butter moment, this light bulb, aha, that, “Oh, my God, why aren't all my clients and colleagues who are doing best selling campaigns and producing books, why aren't they doing audiobooks?” And that was, as Michael Gerber from The E Myth says, you know, my “entrepreneurial seizure” that led me to investigate the world of audio and led me to a big gap in the market and dove into that.
I took over my business within a year of starting to offer services in this big market gap of done-for-you audiobooks, and also the corporate side of podcasting. And that is kind of was the best decision that I ever made. And so I went from basically being a solopreneur, consultant who'd worked with more than 20 industries in eight countries to being the CEO of a company that now produces content in the land of audio that changes lives and hearts and minds for service-based companies and making sure that they're having this beautiful, human, authentic voice of their company that comes through this medium of audio.
Yeah, I'm curious. You've had a couple of different kind of pivots in your commercial world and career what are some of the things that you had to learn or had to kind of change about your thinking, your leadership, your approach during those pivots?
Bruce, I thought you said this was only a half hour podcast.
The top two. Just the top two.
The top two. One: choose who gets in your ear very carefully, very carefully. I'm very much of a happy puppy kind of person. I'm just like, “Yeah, let's do it. Let's change the world. Let's make it happen.” I have a lot of enthusiasm and energy and kind of that visionary habit–you see something and you want to make it happen. And it took me a long time to really learn how to vet the people that I was working with, or who I was throwing in with, because I assumed for a long time, in a very naive way, that everyone had the same values that I did around integrity and communication, and, you know, working together and making sure everybody wins. And it doesn't always work that day. Most people, most people, 99% of people on the planet are doing their best. But you know, problems and challenges that come up, don't always bring out the best in people. Sometimes it brings out the worst in people. And so learning how to create relationships over time and cultivate those relationships carefully has been a huge game changer in my world to keep things consistent and growing in the right direction.
And the other piece of the puzzle has been, you know, doing my own inner work. I'd say all the time that we were born with two voices: the voice you speak with and the voice that speaks to you. And working on the voice that speaks to me has made the biggest difference in anything that I've done as a leader, as a business owner, as a partner, a wife, a mom, you know, on any of that, to cultivate that inner world–and I could do many, many, many hours, and all the things that have happened there. But suffice to say it's been a journey.
That's a really great, that's a great realization. And yeah, I think it's, you know, time is your most precious commodity and where you spend it, you know, how you spend it, who you spend it with, are all kinds of things that are really going to influence your success and what you end up doing. Tell me a little bit about kind of why audio content? I mean, what's your kind of take on the world? You know, that we're in today? Why is audio content so powerful, so important? Why have you chosen to focus on it?
Well, going back to what I said a moment ago about our internet, our voices, it's something every human being on the planet is born with. And it's something that cannot be taken away. And speaking, as someone who has felt in the past that my voice was taken away and was suppressed, having that voice and having a place at the table to have that voice heard, is incredibly valuable. And so, everything that I have done, and what we do as a company with Twin Flames, is designed to give people a place at the table so that their voices are heard. And then it creates this incredible ripple effect that you know, podcasts and audiobooks are some of the lowest hanging fruit on the planet for people to start changing their lives.
If we can be a part of more leadership voices and more positive voices and more great information, reaching people all over the world, so that they can start to change their lives. That is a really powerful place to be. It is really about making the world a better place one kind of drip of audio at a time. And audio is very, very, very intimate compared to most other forms of media. It's single focus. Most people listen to audio right into their ear. So there is a neurological connection that's very powerful between, you know, the earbud I have in my ear, and the center of my brain, the amygdala, the hippocampus, all of those things. It's not just higher brain functions being impacted by the voice. And so there's an intimacy created in an impact that's really important. And storytelling, of course, is incredibly powerful worldwide. It's something that connects all of humanity. So when we bring all these factors together, neurological, you know, storytelling, how we're wired, the universal power of the human voice to create relationship–it's a very, very powerful medium. And it can be used in so many different ways and sliced and diced, and at the pace we're living at, you know, audio is the most portable form of media. You can listen when you can't read you can listen when you can't watch. So you know, it's never gone away. It's never going to go away. And all of those things together make it what I consider the perfect storm for perfect content.
Yeah, I was like that idea that audio content literally gets you in your prospect’s head.
Mm-hmm. Yeah, you got it.
So what are all the kinds of formats these days? I mean, we kind of went from you know, I date myself accidentally when I say I'm listening to a book on tape or something.
I know, right? Me too.
It's morphed so many times, like what is your kind of how do you kind of lay out the scope or the types of audio content that that you have at your disposal these days?
Well, we usually start with a primary form of content, which is generally a podcast. Podcasting, of course, is something that is hot right now. I’m on one as we speak, and it provides a nice bulk of content to start with, and a framework to start with. So unlike a video, the average video watcher will watch two minutes, but the average podcast listener will listen for 40 minutes.
And it's actually much harder to create short form content than it is slightly longer form content. We have thoughts, you know, curating what we say, you know, the brevity or like cutting things down to its core is much more challenging than this kind of a conversational format. And so, it allows people to be very natural, and very expansive in what they're talking about to dig into nitty gritty and to know that the listener is still going to be interested more than two minutes in, so you're not trying to pack things in. So we start with a longer form 20-30 minute podcast, usually sometimes longer, sometimes shorter, but that's on average what it is. And that gives us a lovely bulk of content to work with.
From there, there's all different ways to slice and dice that type of content, repurpose it, reuse it. And the authenticity that comes through when you're using audio and using this type of format is really important to reach people on a deeper basis, rather than just an informational basis.
Yeah. And when you look at companies, what are I guess, what are some of the companies or situations that are best served with audio content? Like who can really benefit from this form of content?
Well, we love working with relationship-focused, service-based companies. People who, when they're working with their clients, they have long-term relationships with their clients. For example, companies, which seem very dry, but there's a lot of content available in the financial world, in insurance, for example, education of varying kinds, and even things like retail, retail conglomerates, and things like that, that are creating more experiences. Travel can be served in this way, as well, although it does, definitely does need to be paired with the visual aspect as well. But it can be really, really, really beautiful. You will see a lot of influencer podcasting, that's generally not our super cup of tea.
We do a lot of work in the leadership space, though, helping to humanize brands that are large, and give the brand an avatar because we don't really do business with faceless, nameless corporations. We want to do business with people. So being able to communicate brand values and culture and leadership and innovation through the avatar of a podcast host is extremely powerful. Another industry that benefits a lot from podcasting is healthcare. And all of these have constraints with compliance and communication and legal and all of that. But we're able to navigate all of those waters, as well.
Yeah, yeah. So what are some of the other challenges? If you are interested in developing audio content? Like what do you need to kind of consider or think about setup?
The lift is largely at the beginning when you're–well with any type of content, right, so you have to decide that has enough value that you're going to spend the brain capacity and the bandwidth and the time to work with a company like ours, so that we can help you shape that voice and shape the type of content that's really going to benefit you. So choosing that it's going to be a priority.
And then having deep, intimate communication and regular awesome content are things that you really want to do, you also need to decide in terms of you know–and we work with our companies on this–like who's going to be hosting, who's your avatar, who's your people or person that you're going to be featuring. And there's a lot of creative ways to work with that scenario, as well. Everything from solo hosts to two hosts to a panel discussion and everything in between. There's, there's a lot of different ways to manage those kinds of questions, particularly if there's multiple people inside of a company who want to be at the forefront being that avatar for the company, that's all completely manageable.
Another thing the company really needs to decide is if their marketing department, and their team, how we're going to dovetail this with their other strategic initiatives. Podcasting should be one piece and audio should be a piece of a larger strategic picture for a company. It should never be a band-aid or just an outlier. It needs to be integrated because it is something that has high strategic value, and can augment or replace creating content in other areas like blog posts, social media post images, articles for industry publications, and even events and getting used in events in different ways. So, there's a lot of applications and being willing to dive into the strategy is super important.
And what goes into that strategy? What questions are you asking or what do companies need to think about, you know, in terms of understanding kind of the bigger picture strategy before they really get into, you know, executing a particular kind of audio content strategy?
Yeah, we like to get into working with their marketing team. and finding out what are their core values that they're looking to communicate. What is that mission? What is their vision for their company, and then building out kind of an avatar of their host, not of their audience, but of their host. You know, if you had to personify your company, who is kind of that person and that spokesperson to do that? That's certainly an area that we start with, we also need to look at, as I mentioned, their current strategic initiatives. What's already working for them in terms of their marketing? How can podcasting build upon that and make it even more robust? And what are their pain points that we can address that are challenging?
So one of the pain points we run into a lot with companies is just the generation of content to begin with, particularly from a very busy team. A larger company, you know, when you ask somebody to go and say, “Hey, would you write a blog post on this?” somebody who's a technician or a salesperson or whatever, they may not be a writer to do that. Using interview techniques, we can extract and pull really wonderful, real conversational information from team members that can be pulled into podcasting content, or then even turned into articles or ebooks or, you know, other types of content, as well. And the creation process becomes 100 times easier. And this is, of course, scalable for any size company to do that, whether we're working with a sales team, or we're working with, you know, a CPA firm.
Yeah. You mentioned a couple times the idea of leveraging the content, what are some ways that you can kind of use the, the initial content, leverage it in different ways? You know, repurpose it. What are some things that companies should be thinking about when they develop a kind of a content strategy, starting with audio content?
Sure, I'll kind of walk you through a whole process, potential process flow on that. So let's say your podcast gets made, and the audio content is going out to 20-30 different audio distribution platforms, everything from Spotify to Apple podcasts and whatnot. So it lives all out in the world of public podcasting. Well, then the full edited transcript of that podcast, along with an embedded player, which has a number of features on it that are really helpful for the listener, click to tweets, and custom captioned images are all embedded on the website, usually in the form of a blog post. So we have, first, fresh content that goes into your blog.
And secondly, this is all gorgeous for your search engine optimization. Google loves fresh, long form conversational content, because Google is moving towards AI for their search engine optimization. This longer form conversational podcast content is so helpful for SEO, particularly with all the bells and whistles to kind of go along with it. So, from there, you can take the we have always have a little summary at the top and we have our quotes that are pulled out. Those are repurposed into social media posts, usually either on say a company page on LinkedIn that are then shared with the employees, shared with the team so that then they all can share those posts as well.
We also pull out short clips, little highlights from the podcast and turn them into what are called audiograms, which are little shareable, closed-caption dynamic videos. Those are also shared on social media. And one of my other favorite places to use audiograms is to embed them in related blog posts on the site that aren't necessarily the podcast episode, but maybe related content. So then you are cross-pollinating your website content and also creating a more dynamic experience for somebody visiting your website, because now you've got this lovely little 30-second to one minute long video that's breaking up the content on a related post and maybe getting people interested in staying on your website longer. Yeah, so those are just a few of the things that you can do.
We even recommend that whoever is the guest on the podcast, or even the host, depending on the situation, repurpose the link to their podcast on the publication section of their LinkedIn profile. A lot of people only use articles or blog posts, but you can use your podcast interviews as part of your publications list. And that helps build out, of course, your LinkedIn presence. For those folks of us who are in the B2B world or in the, you know, the business world. It's really nice to have that additional fresh content on your LinkedIn profile to kind of keep you top of mind for people.
So those are just a couple. Those are just a couple elements. And the other big one we see a lot of is turning podcast content into industry publication articles. So basically having writers–either folks we've introduced you to, or folks on their team. One of our companies that we work with primary tax solutions, they're a specialty tax company, and they've now had six articles based on their podcasts–content produced and published in publications like Accounting Today.
Yeah, I love that idea is like you create one piece and then you can find lots of different ways. Oh, my goodness repurposing it makes it so much easier or just create so much more leverage in terms of the work you do. What are some of the challenges? Certainly, when I started podcasting, you know, it wasn't, there was some hesitation and trepidation about kind of really getting into this and putting myself out there like that. What do you do to help folks who, you know, are considering this, but they're not quite sure they have maybe some, you know, maybe a little bit of fear around some of this stuff. You know, creating this content, really putting it out there–what are ways in which you help them kind of evaluate and create an opportunity for them to really get into this space?
It really just, it lives in the world of conversation. So, Bruce, would it be accurate to say that, you know, one of your big considerations was time?
Oh, absolutely.
Yeah, yeah. And that's really the biggest thing we have to talk about is, where are your priorities, and where is your time going to be, because even if we're handling 90% of what has to go into the podcast production, we're still going to need, you know, some time for the marketing team and of course, the host and things like that to spend some time in that arena. So it just really has to be a priority, and they need to be well suited. So there's a lot of evaluation that goes on at the beginning, everything from talking about, like I said, the creation of kind of this avatar. We even use thought leadership archetypes that we have developed based on the 12 Jungian archetypes to help kind of shape the brand of the podcast in conjunction with the company's brand to make sure that there's this consistent voice.
So everything that we do really lives in relationship and inquiry and curiosity. And and then from there, the strategy, but we come at it–I would say that, you know, a lot of times I'm practicing my “Business Buddha” and that means I come from a place of non-attachment. It really has to be all about the clients and not about us and seeing what's going to be best. And sometimes it's not the best solution for that company, or it's not the right time. Sometimes it's the absolute perfect time, and the company is absolutely 100% ready to go. Sometimes there's a little bit of a delay until a few ducks get in a row and we say, “Hey, you know, you really should have X, Y, and Z handled before we start this process.” So it always has to be in the best interest of the company, so that we can get the best product, because, as you know, Bruce, podcasting isn't a one and done deal. It's a long tail game. Yeah, you know, so we got to have time.
Yeah, no, let's dig into that just a little bit. ‘Cause I find I see a lot of podcasts out there that get to like episode eight.
Yeah.
You know, big plans, big ideas, and then, you know, just, you know, a big initial push, but, they just kind of fade quickly. What are some things that can help you to prevent that or will help you, you know, kind of be in it for the long game?
Well, most of our companies, we recommend starting with a bi-weekly schedule, instead of a weekly schedule. You can always add episodes. You can always add frequency as you go. But bi-weekly gives enough frequency for folks to really get content out on a regular basis without it necessarily being an overwhelming time commitment. We also work to develop out the content calendar, and make sure that we've actually got, you know, 12 or 24 potential episodes kind of planned out. And then many times we're helping with, you know, getting the guests on. You know, let's look at your networking list. Who do you want to have on and how can we help you facilitate that communication, the guest preparation and making the actual recording process as easy as possible for folks? You know, you and I both use an interface that's very easy to get on. You're using was it Tricast here. Is that what we're both on?
Yeah.
So Tricast, Squadcast, Riverside FM–there's a bunch of them that really helped make the recording process very high quality and very easy, no matter who you are, where you are, as long as you've got a relatively decent internet connection. Yeah, and we help facilitate those with live direction, sometimes, helping people actually kind of feel comfortable, relax them. We do episode preparation sometimes and actually create the outlines for episodes for companies and working with their marketing team to make it easier for them to just have a nice flow of every episode. And of course, any kind of host or guest training when it comes down to the actual vocal or interview side of things. It's really a matter of finding out what are the needs, what are the desires, and creating the right solutions to fill it. There's no cookie cutter solution.
Yeah. And are most of your clients looking to develop leads for like a lead funnel or what are the outcomes that sort of the tangible business outcomes that you're typically focused on with clients?
The tangible outcomes that clients are usually looking to focus on are multifold. Podcasting of this particular kind is a beautiful combination of relationship marketing, influence marketing, and content marketing. So we're looking to have guests chosen strategically that are not necessarily leads for their company–there's a whole philosophy of podcasting that you interview people you want to have as clients. That's not really where we live. The companies that we work with are well-established. They're doing very, very well in their fields. And this is really a move from having a brand to becoming thought leaders in an industry. So it has more to do with influence and high quality content than it does with directly getting leads.
But that being said, it usually–well, actually, it always–it always ends up in developing leads, because collaborations come out of the guests that you have on the show, out of the visibility that you have, out of the elevation in the industry of now becoming a media presence, all of those things happen, and it is largely because podcasting opens doors when it comes to relationships. You know, our clients are always looking to have high quality guests on their show, and then following up with those guests afterwards to help deepen that relationship and develop collaboration inevitably adds leads to additional opportunities and more leads 100% of the time.
Yeah. And what recommendations do you have for folks in terms of kind of picking subjects, things that you're going to weave into your conversations, finding guests? I mean, how do you go from, “Hey, I want to start a podcast, I want to, you know, have these sort of business outcomes,” to actually getting things scheduled and figuring out what you're going to talk about?
Oh, okay, that's a big world. So let's break it down just into a couple of first steps. One is to look at your values. What do you want to be known for? You know, who are you in in the world? What does your company want to be known for? And what are your brand values, the pillars that you operate by that you want to make sure it get communicated out to an audience?
Then there's a little bit of a Venn diagram. You've got your brand values and your culture, and then you have what you're really good at, you know, what's your areas of focus, and you're going to overlap those two areas on each other. And then the third area that you're going to your trifecta, a little three circle Venn diagram is going to be how do you want to communicate it?
So when you're talking about podcasting, you have to have somebody on your team who's got a proclivity towards a microphone. In some way, shape or form, they have to have a desire for it. Because otherwise you're going to end up you know, like, like Ben Stein in Ferris Bueller's Day Off. “Bueller, Bueller? Bueller?” It's got to be dynamic, right? You somebody who is inclined. So that you know, so then you got your format of your show. So you've got those three pieces that you want overlap to find kind of your sweet spot in podcasting. And I will say, that's where you start. Podcasting is one of those things, just like I hate to say it, a website. That is, you're always evolving over time, and you're going to have seasons. You're going to have segments, you're going to evolve it over time. So you got to start with where you're most comfortable and most seasoned in your expertise, and then you're going to evolve and grow it from there.
Tina, this has been a pleasure if people want to find out more about you about the work that you do, what's the best way to get that information?
You can just hop over to twinflamesstudios.com and we are there. There's samples of our work. You can reach us there and we're happy to connect with you and explore, no matter where you're at in the process.
That's great. I will make sure that all the links are in the show notes here. Tina, this has been a pleasure. Thank you so much for taking the time today.
Thank you, Bruce.
Thank you for tuning in to today's episode. Be sure to subscribe using your favorite podcast app, so you don't miss our future episodes. See you next time.
About Scaling Up ServicesScaling Up Services is a podcast devoted to helping founders, partners, CEOs, key executives, and managers of service-based businesses scale their companies faster and with less drama. For more information and a list of recent episodes, please visit www.scalingupservices.com.
About Eckfeldt & AssociatesEckfeldt & Associates is a strategic coaching and advisory firm based in New York City and servicing growth companies around the world. Founded and led by Inc. 500 CEO Bruce Eckfeldt, E&A helps founders, CEOs, and leadership teams develop highly differentiated business strategies and create high-performance leadership teams who can execute with focus and rigor. Leveraging the Scaling Up, 3HAG, and Predictive Index toolsets, the firm has worked with a wide range of dynamic industries including technology, professional services, real estate, healthcare, pharmaceutical, and cannabis/hemp. For more information, please visit www.eckfeldt.com or email at info@eckfeldt.com.
Did you know one of the most powerful ways you can connect with your clients is through podcasting? You can learn more about the benefits of podcasting, what questions you need to answer before you begin your podcast, and how Twin Flames Studios helps get your voice into more ears on my guest interview with Bruce Eckfeldt on the Scaling Up Services podcast.(Scaling Up Services Podcast with Bruce Eckfeldt, October 2021)
Tina spoke with Bruce Eckfeldt on the Scaling Up Services podcast to discuss how podcasts hone your brand, provide evergreen marketing content, and create deeper relationships.
In this episode, you'll learn:
Why audio is one of the most intimate mediums for storytelling
The top questions to ask before you start your podcast
How podcasts can revitalize your marketing and expand your reach
Bruce Eckfeldt Are you a CEO looking to scale your company faster and easier? Check out Thrive Roundtable. Thrive combines a moderated peer group mastermind expert one on one coaching access to proven growth tools and a 24/7 support community. Created by Inc. award-winning CEO and certified Scaling Up Business coach, Bruce Eckfeldt, Thrive will help you grow your business more quickly and with less drama. For details on the program, visit eckfeldt.com/thrive.
Welcome, everyone. This is Scaling Up Services. I'm Bruce Eckfeldt. I'm your host. Our guest today isTina Dietz. She is the founder at Twin Flames Studios. We're going to talk to her about the work that she does with companies helping them with creating content, with promotion. This is a really kind of interesting topic. I think so many service companies based their marketing, based their sales and lead development, based on thought leadership and getting content out in the world. And there's so many different types of content and so many different ways you can do it. I really think they–obviously I love podcasting–but you know, podcasts, audiobooks, you know, spoken word kind of content, there's so many things you can do with it. There's so many things you can use to generate awareness, generate thought leadership, generate leads. I'm excited for this and excited to hear Tina’s story and how she got into this this world of audio content production and what she's been doing with service companies. So, with that, Tina, welcome to the program.
Tina DietzHey, Bruce, thanks for having me.
It's a pleasure having you on. So before we dive into what you're doing with Twin Flames right now and stuff, why don't we talk a little bit about you and get a sense of your background? Give us the story. What was your professional journey? And how did you get into what you're doing today?
Well, like most entrepreneurs, it's fairly stupid. It's just like, “Well, how the hell did this happen?” Yeah, yeah. And that's, and that's what we hear more than everything. If you had asked me, you know, when I was growing up, if, you know, in 25 years or whatever, you're going to own a company that produces audio content in the land of thought leadership for service-based companies. I'm sorry, what? What, what? It didn't even exist, right? You know, at the time?
So my upbringing was I had a younger sibling–that was a business. My parents owned a business that they started when I was three years old. It was my younger sibling, and I hated it. It was a wood burning stove and fireplace business. So real sexy, awesome. And basically, that was my constant companion growing up. So I was steeped like a tea bag in entrepreneurship. From a very young age, I started answering phones when I was four and going to trade shows when I was six, I do a whole talk will have to do another time maybe on how I found my purpose in life through the Ginsu knife demonstration at a local fair. So that’s a whole thing, that's the whole thing. And, you know, I never really thought I'd own a business, but I became a therapist–for a number of reasons. Childhood was not a great place. But you know, lessons learned. It's one of those things. And I've spent a lot of time in the world of personal development, in leadership and all of that. So cultivating myself, of course, created in me a desire to see what else could be done for other people.
That led me to coaching and consulting, which then ended up leading me to podcasting and ultimately to audio production. Basically, through a paid hobby I had as a voice actor. You know, I'm an entrepreneur, we can't have regular hobbies, we have to have hobbies that pay us. That's the way it works. We can't have normal hobbies. So I was a voice actor on the side and taking some classes and masterclasses in audiobook narration. And I had this chocolate and peanut butter moment, this light bulb, aha, that, “Oh, my God, why aren't all my clients and colleagues who are doing best selling campaigns and producing books, why aren't they doing audiobooks?” And that was, as Michael Gerber from The E Myth says, you know, my “entrepreneurial seizure” that led me to investigate the world of audio and led me to a big gap in the market and dove into that.
I took over my business within a year of starting to offer services in this big market gap of done-for-you audiobooks, and also the corporate side of podcasting. And that is kind of was the best decision that I ever made. And so I went from basically being a solopreneur, consultant who'd worked with more than 20 industries in eight countries to being the CEO of a company that now produces content in the land of audio that changes lives and hearts and minds for service-based companies and making sure that they're having this beautiful, human, authentic voice of their company that comes through this medium of audio.
Yeah, I'm curious. You've had a couple of different kind of pivots in your commercial world and career what are some of the things that you had to learn or had to kind of change about your thinking, your leadership, your approach during those pivots?
Bruce, I thought you said this was only a half hour podcast.
The top two. Just the top two.
The top two. One: choose who gets in your ear very carefully, very carefully. I'm very much of a happy puppy kind of person. I'm just like, “Yeah, let's do it. Let's change the world. Let's make it happen.” I have a lot of enthusiasm and energy and kind of that visionary habit–you see something and you want to make it happen. And it took me a long time to really learn how to vet the people that I was working with, or who I was throwing in with, because I assumed for a long time, in a very naive way, that everyone had the same values that I did around integrity and communication, and, you know, working together and making sure everybody wins. And it doesn't always work that day. Most people, most people, 99% of people on the planet are doing their best. But you know, problems and challenges that come up, don't always bring out the best in people. Sometimes it brings out the worst in people. And so learning how to create relationships over time and cultivate those relationships carefully has been a huge game changer in my world to keep things consistent and growing in the right direction.
And the other piece of the puzzle has been, you know, doing my own inner work. I'd say all the time that we were born with two voices: the voice you speak with and the voice that speaks to you. And working on the voice that speaks to me has made the biggest difference in anything that I've done as a leader, as a business owner, as a partner, a wife, a mom, you know, on any of that, to cultivate that inner world–and I could do many, many, many hours, and all the things that have happened there. But suffice to say it's been a journey.
That's a really great, that's a great realization. And yeah, I think it's, you know, time is your most precious commodity and where you spend it, you know, how you spend it, who you spend it with, are all kinds of things that are really going to influence your success and what you end up doing. Tell me a little bit about kind of why audio content? I mean, what's your kind of take on the world? You know, that we're in today? Why is audio content so powerful, so important? Why have you chosen to focus on it?
Well, going back to what I said a moment ago about our internet, our voices, it's something every human being on the planet is born with. And it's something that cannot be taken away. And speaking, as someone who has felt in the past that my voice was taken away and was suppressed, having that voice and having a place at the table to have that voice heard, is incredibly valuable. And so, everything that I have done, and what we do as a company with Twin Flames, is designed to give people a place at the table so that their voices are heard. And then it creates this incredible ripple effect that you know, podcasts and audiobooks are some of the lowest hanging fruit on the planet for people to start changing their lives.
If we can be a part of more leadership voices and more positive voices and more great information, reaching people all over the world, so that they can start to change their lives. That is a really powerful place to be. It is really about making the world a better place one kind of drip of audio at a time. And audio is very, very, very intimate compared to most other forms of media. It's single focus. Most people listen to audio right into their ear. So there is a neurological connection that's very powerful between, you know, the earbud I have in my ear, and the center of my brain, the amygdala, the hippocampus, all of those things. It's not just higher brain functions being impacted by the voice. And so there's an intimacy created in an impact that's really important. And storytelling, of course, is incredibly powerful worldwide. It's something that connects all of humanity. So when we bring all these factors together, neurological, you know, storytelling, how we're wired, the universal power of the human voice to create relationship–it's a very, very powerful medium. And it can be used in so many different ways and sliced and diced, and at the pace we're living at, you know, audio is the most portable form of media. You can listen when you can't read you can listen when you can't watch. So you know, it's never gone away. It's never going to go away. And all of those things together make it what I consider the perfect storm for perfect content.
Yeah, I was like that idea that audio content literally gets you in your prospect’s head.
Mm-hmm. Yeah, you got it.
So what are all the kinds of formats these days? I mean, we kind of went from you know, I date myself accidentally when I say I'm listening to a book on tape or something.
I know, right? Me too.
It's morphed so many times, like what is your kind of how do you kind of lay out the scope or the types of audio content that that you have at your disposal these days?
Well, we usually start with a primary form of content, which is generally a podcast. Podcasting, of course, is something that is hot right now. I’m on one as we speak, and it provides a nice bulk of content to start with, and a framework to start with. So unlike a video, the average video watcher will watch two minutes, but the average podcast listener will listen for 40 minutes.
And it's actually much harder to create short form content than it is slightly longer form content. We have thoughts, you know, curating what we say, you know, the brevity or like cutting things down to its core is much more challenging than this kind of a conversational format. And so, it allows people to be very natural, and very expansive in what they're talking about to dig into nitty gritty and to know that the listener is still going to be interested more than two minutes in, so you're not trying to pack things in. So we start with a longer form 20-30 minute podcast, usually sometimes longer, sometimes shorter, but that's on average what it is. And that gives us a lovely bulk of content to work with.
From there, there's all different ways to slice and dice that type of content, repurpose it, reuse it. And the authenticity that comes through when you're using audio and using this type of format is really important to reach people on a deeper basis, rather than just an informational basis.
Yeah. And when you look at companies, what are I guess, what are some of the companies or situations that are best served with audio content? Like who can really benefit from this form of content?
Well, we love working with relationship-focused, service-based companies. People who, when they're working with their clients, they have long-term relationships with their clients. For example, companies, which seem very dry, but there's a lot of content available in the financial world, in insurance, for example, education of varying kinds, and even things like retail, retail conglomerates, and things like that, that are creating more experiences. Travel can be served in this way, as well, although it does, definitely does need to be paired with the visual aspect as well. But it can be really, really, really beautiful. You will see a lot of influencer podcasting, that's generally not our super cup of tea.
We do a lot of work in the leadership space, though, helping to humanize brands that are large, and give the brand an avatar because we don't really do business with faceless, nameless corporations. We want to do business with people. So being able to communicate brand values and culture and leadership and innovation through the avatar of a podcast host is extremely powerful. Another industry that benefits a lot from podcasting is healthcare. And all of these have constraints with compliance and communication and legal and all of that. But we're able to navigate all of those waters, as well.
Yeah, yeah. So what are some of the other challenges? If you are interested in developing audio content? Like what do you need to kind of consider or think about setup?
The lift is largely at the beginning when you're–well with any type of content, right, so you have to decide that has enough value that you're going to spend the brain capacity and the bandwidth and the time to work with a company like ours, so that we can help you shape that voice and shape the type of content that's really going to benefit you. So choosing that it's going to be a priority.
And then having deep, intimate communication and regular awesome content are things that you really want to do, you also need to decide in terms of you know–and we work with our companies on this–like who's going to be hosting, who's your avatar, who's your people or person that you're going to be featuring. And there's a lot of creative ways to work with that scenario, as well. Everything from solo hosts to two hosts to a panel discussion and everything in between. There's, there's a lot of different ways to manage those kinds of questions, particularly if there's multiple people inside of a company who want to be at the forefront being that avatar for the company, that's all completely manageable.
Another thing the company really needs to decide is if their marketing department, and their team, how we're going to dovetail this with their other strategic initiatives. Podcasting should be one piece and audio should be a piece of a larger strategic picture for a company. It should never be a band-aid or just an outlier. It needs to be integrated because it is something that has high strategic value, and can augment or replace creating content in other areas like blog posts, social media post images, articles for industry publications, and even events and getting used in events in different ways. So, there's a lot of applications and being willing to dive into the strategy is super important.
And what goes into that strategy? What questions are you asking or what do companies need to think about, you know, in terms of understanding kind of the bigger picture strategy before they really get into, you know, executing a particular kind of audio content strategy?
Yeah, we like to get into working with their marketing team. and finding out what are their core values that they're looking to communicate. What is that mission? What is their vision for their company, and then building out kind of an avatar of their host, not of their audience, but of their host. You know, if you had to personify your company, who is kind of that person and that spokesperson to do that? That's certainly an area that we start with, we also need to look at, as I mentioned, their current strategic initiatives. What's already working for them in terms of their marketing? How can podcasting build upon that and make it even more robust? And what are their pain points that we can address that are challenging?
So one of the pain points we run into a lot with companies is just the generation of content to begin with, particularly from a very busy team. A larger company, you know, when you ask somebody to go and say, “Hey, would you write a blog post on this?” somebody who's a technician or a salesperson or whatever, they may not be a writer to do that. Using interview techniques, we can extract and pull really wonderful, real conversational information from team members that can be pulled into podcasting content, or then even turned into articles or ebooks or, you know, other types of content, as well. And the creation process becomes 100 times easier. And this is, of course, scalable for any size company to do that, whether we're working with a sales team, or we're working with, you know, a CPA firm.
Yeah. You mentioned a couple times the idea of leveraging the content, what are some ways that you can kind of use the, the initial content, leverage it in different ways? You know, repurpose it. What are some things that companies should be thinking about when they develop a kind of a content strategy, starting with audio content?
Sure, I'll kind of walk you through a whole process, potential process flow on that. So let's say your podcast gets made, and the audio content is going out to 20-30 different audio distribution platforms, everything from Spotify to Apple podcasts and whatnot. So it lives all out in the world of public podcasting. Well, then the full edited transcript of that podcast, along with an embedded player, which has a number of features on it that are really helpful for the listener, click to tweets, and custom captioned images are all embedded on the website, usually in the form of a blog post. So we have, first, fresh content that goes into your blog.
And secondly, this is all gorgeous for your search engine optimization. Google loves fresh, long form conversational content, because Google is moving towards AI for their search engine optimization. This longer form conversational podcast content is so helpful for SEO, particularly with all the bells and whistles to kind of go along with it. So, from there, you can take the we have always have a little summary at the top and we have our quotes that are pulled out. Those are repurposed into social media posts, usually either on say a company page on LinkedIn that are then shared with the employees, shared with the team so that then they all can share those posts as well.
We also pull out short clips, little highlights from the podcast and turn them into what are called audiograms, which are little shareable, closed-caption dynamic videos. Those are also shared on social media. And one of my other favorite places to use audiograms is to embed them in related blog posts on the site that aren't necessarily the podcast episode, but maybe related content. So then you are cross-pollinating your website content and also creating a more dynamic experience for somebody visiting your website, because now you've got this lovely little 30-second to one minute long video that's breaking up the content on a related post and maybe getting people interested in staying on your website longer. Yeah, so those are just a few of the things that you can do.
We even recommend that whoever is the guest on the podcast, or even the host, depending on the situation, repurpose the link to their podcast on the publication section of their LinkedIn profile. A lot of people only use articles or blog posts, but you can use your podcast interviews as part of your publications list. And that helps build out, of course, your LinkedIn presence. For those folks of us who are in the B2B world or in the, you know, the business world. It's really nice to have that additional fresh content on your LinkedIn profile to kind of keep you top of mind for people.
So those are just a couple. Those are just a couple elements. And the other big one we see a lot of is turning podcast content into industry publication articles. So basically having writers–either folks we've introduced you to, or folks on their team. One of our companies that we work with primary tax solutions, they're a specialty tax company, and they've now had six articles based on their podcasts–content produced and published in publications like Accounting Today.
Yeah, I love that idea is like you create one piece and then you can find lots of different ways. Oh, my goodness repurposing it makes it so much easier or just create so much more leverage in terms of the work you do. What are some of the challenges? Certainly, when I started podcasting, you know, it wasn't, there was some hesitation and trepidation about kind of really getting into this and putting myself out there like that. What do you do to help folks who, you know, are considering this, but they're not quite sure they have maybe some, you know, maybe a little bit of fear around some of this stuff. You know, creating this content, really putting it out there–what are ways in which you help them kind of evaluate and create an opportunity for them to really get into this space?
It really just, it lives in the world of conversation. So, Bruce, would it be accurate to say that, you know, one of your big considerations was time?
Oh, absolutely.
Yeah, yeah. And that's really the biggest thing we have to talk about is, where are your priorities, and where is your time going to be, because even if we're handling 90% of what has to go into the podcast production, we're still going to need, you know, some time for the marketing team and of course, the host and things like that to spend some time in that arena. So it just really has to be a priority, and they need to be well suited. So there's a lot of evaluation that goes on at the beginning, everything from talking about, like I said, the creation of kind of this avatar. We even use thought leadership archetypes that we have developed based on the 12 Jungian archetypes to help kind of shape the brand of the podcast in conjunction with the company's brand to make sure that there's this consistent voice.
So everything that we do really lives in relationship and inquiry and curiosity. And and then from there, the strategy, but we come at it–I would say that, you know, a lot of times I'm practicing my “Business Buddha” and that means I come from a place of non-attachment. It really has to be all about the clients and not about us and seeing what's going to be best. And sometimes it's not the best solution for that company, or it's not the right time. Sometimes it's the absolute perfect time, and the company is absolutely 100% ready to go. Sometimes there's a little bit of a delay until a few ducks get in a row and we say, “Hey, you know, you really should have X, Y, and Z handled before we start this process.” So it always has to be in the best interest of the company, so that we can get the best product, because, as you know, Bruce, podcasting isn't a one and done deal. It's a long tail game. Yeah, you know, so we got to have time.
Yeah, no, let's dig into that just a little bit. ‘Cause I find I see a lot of podcasts out there that get to like episode eight.
Yeah.
You know, big plans, big ideas, and then, you know, just, you know, a big initial push, but, they just kind of fade quickly. What are some things that can help you to prevent that or will help you, you know, kind of be in it for the long game?
Well, most of our companies, we recommend starting with a bi-weekly schedule, instead of a weekly schedule. You can always add episodes. You can always add frequency as you go. But bi-weekly gives enough frequency for folks to really get content out on a regular basis without it necessarily being an overwhelming time commitment. We also work to develop out the content calendar, and make sure that we've actually got, you know, 12 or 24 potential episodes kind of planned out. And then many times we're helping with, you know, getting the guests on. You know, let's look at your networking list. Who do you want to have on and how can we help you facilitate that communication, the guest preparation and making the actual recording process as easy as possible for folks? You know, you and I both use an interface that's very easy to get on. You're using was it Tricast here. Is that what we're both on?
Yeah.
So Tricast, Squadcast, Riverside FM–there's a bunch of them that really helped make the recording process very high quality and very easy, no matter who you are, where you are, as long as you've got a relatively decent internet connection. Yeah, and we help facilitate those with live direction, sometimes, helping people actually kind of feel comfortable, relax them. We do episode preparation sometimes and actually create the outlines for episodes for companies and working with their marketing team to make it easier for them to just have a nice flow of every episode. And of course, any kind of host or guest training when it comes down to the actual vocal or interview side of things. It's really a matter of finding out what are the needs, what are the desires, and creating the right solutions to fill it. There's no cookie cutter solution.
Yeah. And are most of your clients looking to develop leads for like a lead funnel or what are the outcomes that sort of the tangible business outcomes that you're typically focused on with clients?
The tangible outcomes that clients are usually looking to focus on are multifold. Podcasting of this particular kind is a beautiful combination of relationship marketing, influence marketing, and content marketing. So we're looking to have guests chosen strategically that are not necessarily leads for their company–there's a whole philosophy of podcasting that you interview people you want to have as clients. That's not really where we live. The companies that we work with are well-established. They're doing very, very well in their fields. And this is really a move from having a brand to becoming thought leaders in an industry. So it has more to do with influence and high quality content than it does with directly getting leads.
But that being said, it usually–well, actually, it always–it always ends up in developing leads, because collaborations come out of the guests that you have on the show, out of the visibility that you have, out of the elevation in the industry of now becoming a media presence, all of those things happen, and it is largely because podcasting opens doors when it comes to relationships. You know, our clients are always looking to have high quality guests on their show, and then following up with those guests afterwards to help deepen that relationship and develop collaboration inevitably adds leads to additional opportunities and more leads 100% of the time.
Yeah. And what recommendations do you have for folks in terms of kind of picking subjects, things that you're going to weave into your conversations, finding guests? I mean, how do you go from, “Hey, I want to start a podcast, I want to, you know, have these sort of business outcomes,” to actually getting things scheduled and figuring out what you're going to talk about?
Oh, okay, that's a big world. So let's break it down just into a couple of first steps. One is to look at your values. What do you want to be known for? You know, who are you in in the world? What does your company want to be known for? And what are your brand values, the pillars that you operate by that you want to make sure it get communicated out to an audience?
Then there's a little bit of a Venn diagram. You've got your brand values and your culture, and then you have what you're really good at, you know, what's your areas of focus, and you're going to overlap those two areas on each other. And then the third area that you're going to your trifecta, a little three circle Venn diagram is going to be how do you want to communicate it?
So when you're talking about podcasting, you have to have somebody on your team who's got a proclivity towards a microphone. In some way, shape or form, they have to have a desire for it. Because otherwise you're going to end up you know, like, like Ben Stein in Ferris Bueller's Day Off. “Bueller, Bueller? Bueller?” It's got to be dynamic, right? You somebody who is inclined. So that you know, so then you got your format of your show. So you've got those three pieces that you want overlap to find kind of your sweet spot in podcasting. And I will say, that's where you start. Podcasting is one of those things, just like I hate to say it, a website. That is, you're always evolving over time, and you're going to have seasons. You're going to have segments, you're going to evolve it over time. So you got to start with where you're most comfortable and most seasoned in your expertise, and then you're going to evolve and grow it from there.
Tina, this has been a pleasure if people want to find out more about you about the work that you do, what's the best way to get that information?
You can just hop over to twinflamesstudios.com and we are there. There's samples of our work. You can reach us there and we're happy to connect with you and explore, no matter where you're at in the process.
That's great. I will make sure that all the links are in the show notes here. Tina, this has been a pleasure. Thank you so much for taking the time today.
Thank you, Bruce.
Thank you for tuning in to today's episode. Be sure to subscribe using your favorite podcast app, so you don't miss our future episodes. See you next time.
About Scaling Up ServicesScaling Up Services is a podcast devoted to helping founders, partners, CEOs, key executives, and managers of service-based businesses scale their companies faster and with less drama. For more information and a list of recent episodes, please visit www.scalingupservices.com.
About Eckfeldt & AssociatesEckfeldt & Associates is a strategic coaching and advisory firm based in New York City and servicing growth companies around the world. Founded and led by Inc. 500 CEO Bruce Eckfeldt, E&A helps founders, CEOs, and leadership teams develop highly differentiated business strategies and create high-performance leadership teams who can execute with focus and rigor. Leveraging the Scaling Up, 3HAG, and Predictive Index toolsets, the firm has worked with a wide range of dynamic industries including technology, professional services, real estate, healthcare, pharmaceutical, and cannabis/hemp. For more information, please visit www.eckfeldt.com or email at info@eckfeldt.com.
